r/Freshservice is a subreddit with 1k members. The most common kinds of discussions are solution requests and pain & anger, and the community frequently discusses freshservice, itsm, management, tickets, and ticket.
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. This community is not associated with Freshworks.
This is an official community managed by Freshworks
https://freshservice.com
Popular Themes in r/Freshservice
#1
Solution Requests
: "Projects and Reporting in FreshService... Anyone utilize?"
18 posts
#2
Pain & Anger
: "Does anyone know the delay time in the Analytics side of FreshService? When tickets are being updated, the Analytics feature don't work real time."
8 posts
#3
Advice Requests
: "How to mass retire inventory filtered by name?"
5 posts
Popular Topics in r/Freshservice
#1
Freshservice
: "Freshservice Teams Integrations with multiple tenants (Not an MSP)"
32 posts
#2
Itsm
: "Infographic: The State of the Service Desk"
7 posts
#3
Management
: "Why Service Management Needs Selfless Service - Freshservice Thoughts"
6 posts
#4
Tickets
: "Creating patent Tickets using flat files"
5 posts
#5
Ticket
: "Does anyone know the delay time in the Analytics side of FreshService? When Tickets are being updated, the Analytics feature don't work real time."
5 posts
#6
: "Creating tickets with Email and JSON"
3 posts
#7
Project Management
: "Five IT Project Management Challenges and How to Overcome Them"
2 posts
#8
Service Desk
2 posts
#9
Employee
: "Need help with Employee onboarding"
2 posts
#10
Onboarding
: "Need help with employee Onboarding"
2 posts
Member Growth in r/Freshservice
Yearly
+378 members(42.1%)
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About
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Last updated: June 3, 2026