r/customerexperience
10k members
r/customerexperience is a subreddit with 10k members. The most common kinds of discussions are solution requests and pain & anger, and the community frequently discusses customer service, customer experience, ai, ai support, and ai customer service.
Popular Themes in r/customerexperience
#1
Solution Requests
: "Is Cresta AI good for customer support?"
9 posts
#2
Pain & Anger
: "Are we using AI to improve CX or just to keep customers away from humans"
9 posts
#3
Advice Requests
: "Guidance Needed!!"
3 posts
#4
Self-Promotion
: "I got tired of AI support agents saying "I don't have access to your account," so I built Qefro."
1 post
Popular Topics in r/customerexperience
#1
Customer Service
: "AXS Customer Service"
14 posts
#2
Customer Experience
: "Does the Customer Experience start before someone becomes a customer?"
9 posts
#3
Ai
: "I got tired of Ai support agents saying "I don't have access to your account," so I built Qefro."
6 posts
#4
Ai Support
: "I got tired of Ai Support agents saying "I don't have access to your account," so I built Qefro."
4 posts
#5
Ai Customer Service
: "I got tired of AI support agents saying "I don't have access to your account," so I built Qefro."
4 posts
#6
Customer Calls
: "What’s the biggest problem you face with handling Customer Calls?"
3 posts
#7
2026
: "Agent coaching and performance at scale in 2026, what actually works vs just more dashboards?"
2 posts
#8
Tired
2 posts
#9
Business
: "Looking for e-commerce Business owners to share how you manage customer messages (UX Research)"
2 posts
#10
Contact Center
: "Did you know that the Contact Center analytics market size is projected to reach USD 5.75 billion by 2030, growing at a CAGR of 20.5% from 2025 to 2030?"
2 posts
Member Growth in r/customerexperience
Yearly
+5k members(117.2%)
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About
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Last updated: August 27, 2026