r/customerexperience
9k members
r/customerexperience is a subreddit with 9k members. The most common kinds of discussions are solution requests and advice requests, and the community frequently discusses customer experience, customer service, ai, customer support, and ucaas.
Popular Themes in r/customerexperience
#1
Solution Requests
: "what tools actually help improve customer experience at scale?"
18 posts
#2
Advice Requests
: "How are you actually thinking about Agentic CX right now?"
4 posts
#3
Pain & Anger
: "AI support is cutting costs but quietly wrecking the moments that matter most"
2 posts
#4
Ideas
: "Went from 100% human-handled to 65% AI-automated in our contact centre in 3 months. Here's what actually worked (and what didn't)"
1 post
#5
Money Talk
: "Apollo io pricing for small teams - worth the investment?"
1 post
Popular Topics in r/customerexperience
#1
Customer Experience
: "AI support is cutting costs but quietly wrecking the moments that matter most"
16 posts
#2
Customer Service
: "What does poor Customer Service mean to you?"
8 posts
#3
Ai
: "Which is the Best Ai Agent builder in your Opinion?"
8 posts
#4
Customer Support
: "Is human live-agent support still better than AI chatbots — and how can I make our AI support smarter?"
5 posts
#5
Ucaas
: "How are teams actually using Ucaas beyond basic calling and meetings?"
3 posts
#6
Call Center
3 posts
#7
Tired
2 posts
#8
Survey
: "Do post-interaction Surveys actually tell you anything useful anymore?"
2 posts
#9
Frustrating Ai Support
2 posts
#10
Feedback Analytics
2 posts
Member Growth in r/customerexperience
Yearly
+4k members(98.3%)
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About
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Last updated: July 24, 2026