r/itsm
2k members
r/itsm is a subreddit with 2k members. The most common kinds of discussions are solution requests and advice requests, and the community frequently discusses itsm, ai, tool, itil, and service desk.
Popular Themes in r/itsm
#1
Solution Requests
: "Which AI-native ITSM is actually worth switching to in 2026?"
31 posts
#2
Advice Requests
: "Need advice for an ITSM/ESM platform"
19 posts
#3
Self-Promotion
: "Built a tool after 7 years of ITSM implementations — looking for beta testers"
6 posts
#4
Pain & Anger
: "Documentation always becomes important too late"
4 posts
#5
Opportunities
: "What process in your operation still creates the most unnecessary waste?"
2 posts
#6
News
: "AI Tokenomics: How to Control Rising AI Costs as Enterprise AI Adoption Scales"
2 posts
#7
Ideas
: "Tired of osTicket at work, so I built my own ticketing system"
1 post
#8
Money Talk
: "Anyone tracking cost-per-resolution on their AI service desk stack, or just eyeballing the invoice?"
1 post
Popular Topics in r/itsm
#1
Itsm
: "Do you think the real bottleneck in today’s modern Itsm is tooling or the growing operational complexity around the tooling?"
36 posts
#2
Ai
: "Which Ai-native ITSM is actually worth switching to in 2026?"
16 posts
#3
Tool
: "Need guidance on Implementation of PM/ITSM Tool as fresher PM"
8 posts
#4
Itil
: "Free Itil® 5 Course w Unlimited Mock Exams"
6 posts
#5
Service Desk
: "Best Service Desk software for SMBs in 2026?"
6 posts
#6
Feedback
: "Modern ITSM/ServiceNow alternative ITSMFLOW — would love Feedback from IT ops folks"
4 posts
#7
Service Management
: "Service Management / Help Desk Best Practices - v2026.07.01"
4 posts
#8
Helpdesk
: "Best AI Helpdesk software for a growing company?"
4 posts
#9
Software
: "Best AI helpdesk Software for a growing company?"
4 posts
#10
Tickets
: "The ITSM platform that’s supposed to manage your Tickets… and instead hands your entire Active Directory to anyone who asks. Matrix42"
3 posts
Member Growth in r/itsm
Yearly
+653 members(44.6%)
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About
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Last updated: September 10, 2026