r/itsm
2k members
r/itsm is a subreddit with 2k members. The most common kinds of discussions are advice requests and solution requests, and the community frequently discusses itsm, ai, tool, itil, and service desk.
Popular Themes in r/itsm
#1
Advice Requests
: "how do you manage devices without local IT?"
5 posts
#2
Solution Requests
: "Customer support + IT in one platform?"
4 posts
#3
Pain & Anger
: "Why isn’t AI fixing the biggest knowledge problem in helpdesks yet?"
2 posts
#4
Money Talk
: "Anyone tracking cost-per-resolution on their AI service desk stack, or just eyeballing the invoice?"
1 post
#5
Self-Promotion
: "I built a modern osTicket theme, That doesnt need any core file to be modified."
1 post
Popular Topics in r/itsm
#1
Itsm
36 posts
#2
Ai
: "Anyone tracking cost-per-resolution on their Ai service desk stack, or just eyeballing the invoice?"
19 posts
#3
Tool
8 posts
#4
Itil
6 posts
#5
Service Desk
6 posts
#6
Workflow
: "Workflow CRM for mergers: How are you handling conflicting business processes?"
5 posts
#7
Feedback
4 posts
#8
Service Management
4 posts
#9
Helpdesk
4 posts
#10
Software
4 posts
Member Growth in r/itsm
Yearly
+752 members(50.4%)
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About
GummySearch helps people research Reddit communities by organizing activity, growth, themes, and post-level signals into one place.
This page gives a focused view of r/itsm, including current member size, discussion patterns, product reviews, and related communities to explore.
This data is synced periodically so insights stay current and useful for ongoing research.
Last updated: November 7, 2026