r/itsm
2k members
r/itsm is a subreddit with 2k members. The most common kinds of discussions are solution requests and advice requests, and the community frequently discusses itsm, service, it, itil, and ai.
Popular Themes in r/itsm
#1
Solution Requests
: "Which AI-native ITSM is actually worth switching to in 2026?"
29 posts
#2
Advice Requests
: "Need advice for an ITSM/ESM platform"
21 posts
#3
Pain & Anger
: "Automation is great until it tries to do too much"
4 posts
#4
Ideas
: "New here - ITSM veteran building an alternative approach"
3 posts
#5
Opportunities
: "Desperately want a new job - LF Recruiters, job boards, anything really specializing in Service Management"
3 posts
#6
Self-Promotion
: "Built a tool after 7 years of ITSM implementations — looking for beta testers"
3 posts
#7
News
: "Who is attending Pink26 in Vegas next month ?"
3 posts
#8
Money Talk
: "$150 Amazon Gift Card for Paid Market Research Study on Atlassian"
2 posts
Popular Topics in r/itsm
#1
Itsm
: "Do you think the real bottleneck in today’s modern Itsm is tooling or the growing operational complexity around the tooling?"
107 posts
#2
Service
: "Aged Tickets (Incident + Service Request) Review ideas"
24 posts
#3
It
: "8 ItIL Processes for First-Class It Service Management"
20 posts
#4
Itil
: "8 Itil Processes for First-Class IT Service Management"
20 posts
#5
Ai
: "Which Ai-native ITSM is actually worth switching to in 2026?"
20 posts
#6
Management
: "8 ITIL Processes for First-Class IT Service Management"
16 posts
#7
Service Desk
: "Designed a workflow logic for L1 to close more tickets on the first line without escalating to L2/L3 — what would you change? [Service Desk]"
13 posts
#8
Tool
: "Best ITSM Tools in 2023"
10 posts
#9
Support
: "Why is AI-powered employee Support within MS Teams the future of IT service management?"
9 posts
#10
Automation
: "Automation is great until it tries to do too much"
8 posts
Member Growth in r/itsm
Yearly
+562 members(40.1%)
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About
GummySearch helps people research Reddit communities by organizing activity, growth, themes, and post-level signals into one place.
This page gives a focused view of r/itsm, including current member size, discussion patterns, product reviews, and related communities to explore.
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Last updated: June 25, 2026