r/itsm
2k members
r/itsm is a subreddit with 2k members. The most common kinds of discussions are solution requests and advice requests, and the community frequently discusses itsm, ai, tool, itil, and service desk.
Popular Themes in r/itsm
#1
Solution Requests
: "Best service desk software for SMBs in 2026?"
13 posts
#2
Advice Requests
: "Need guidance on Implementation of PM/ITSM tool as fresher PM"
9 posts
#3
Pain & Anger
: "Is anyone else struggling with too much customization in their CRM?"
3 posts
#4
Self-Promotion
: "I built a modern osTicket theme, That doesnt need any core file to be modified."
2 posts
#5
Ideas
: "Tired of osTicket at work, so I built my own ticketing system"
1 post
#6
Money Talk
: "Anyone tracking cost-per-resolution on their AI service desk stack, or just eyeballing the invoice?"
1 post
Popular Topics in r/itsm
#1
Itsm
: "Need guidance on Implementation of PM/Itsm tool as fresher PM"
36 posts
#2
Ai
: "Anyone tracking cost-per-resolution on their Ai service desk stack, or just eyeballing the invoice?"
19 posts
#3
Tool
: "Need guidance on Implementation of PM/ITSM Tool as fresher PM"
8 posts
#4
Itil
: "Free Itil® 5 Course w Unlimited Mock Exams"
6 posts
#5
Service Desk
: "Best Service Desk software for SMBs in 2026?"
6 posts
#6
Workflow
: "Workflow CRM for mergers: How are you handling conflicting business processes?"
5 posts
#7
Feedback
4 posts
#8
Service Management
4 posts
#9
Helpdesk
: "Best AI Helpdesk software for a growing company?"
4 posts
#10
Software
: "Best AI helpdesk Software for a growing company?"
4 posts
Member Growth in r/itsm
Yearly
+734 members(49.5%)
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About
GummySearch helps people research Reddit communities by organizing activity, growth, themes, and post-level signals into one place.
This page gives a focused view of r/itsm, including current member size, discussion patterns, product reviews, and related communities to explore.
This data is synced periodically so insights stay current and useful for ongoing research.
Last updated: October 1, 2026