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r/talesfromcallcenters is a subreddit with 243k members. Its distinguishing qualities are that the community is huge in size.
**Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world!**
This includes things like (but not limited to);
Ridiculous caller demands
Moronic and stupid things callers say
Moral support after dealing with awkward and difficult callers
Happy and positive calls
Popular Themes in r/talesfromcallcenters
#1
Pain & Anger
: "I SNAPPED BEFORE I COULD STOP MYSELF"
46 posts
#2
Advice Requests
: "Asked my department chat for advice on getting burnt out and no one in leadership acknowledged it until weeks after when I “threatened” a customer."
3 posts
#3
Opportunities
: "A major change for the better just happened at my job and thought I would share"
1 post
Popular Topics in r/talesfromcallcenters
#1
Call Center
: ""Call Center employees aren't therapists"-The time a team lead defended me against a bullshit complaint"
56 posts
#2
Customer
: "Sometimes the Customer really needs help"
30 posts
#3
Customer Service
: "Good Customer Service is not just giving the customer what they want"
24 posts
#4
Customers
: "Customers rattling off their account numbers before I can finish my greeting"
18 posts
#5
Job
: "Stop replacing US reps with Manila. Makes me worried about my Job safety. "
15 posts
#6
Call
: "Why do they ask for a Call listen when they know they're lying?"
13 posts
#7
Hate
: "I can't even begin to tell you how much I've grown to Hate working in a call center. It's the most mentally torturing corporate job you can ever have."
8 posts
#8
Manager
: "And how can I help you today? Ok, I'll get you a Manager"
7 posts
#9
Work Environment
: "Work is now asking me to release my medical records cause I want to keep working from home "
6 posts
#10
Managers
: "Hung on abusive caller in front of Managers "
6 posts
Member Growth in r/talesfromcallcenters
Yearly
+5k members(2.3%)
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