Knowledge Base reviews from Reddit
Summary
We analyzed 150 Reddit reviews across 19 subreddits and 29 posts to rank the best Knowledge Base brands recommended by redditors, including communities like r/selfhosted, r/sysadmin, r/CommunityManager, r/PhD, r/SaaS. Top-rated brands include BookStack (4.4/5), Atlassian (4.8/5), Notion (4.8/5).
Stats
Reviews150
Subreddits19
Posts29
Brands85
Products34
150 reviews from
and
By Brand
/By Product
#1
BookStack
4.4
(12)
"Allows more simplistic editing and maintenance."
"I can't recommend it enough."
"I learned to love Bookstack, definitely worth checking out even if it takes a little time to get used to the organization by Shelves and Books."
"Self hosted though, not online/cloud."
"BookStack has a decent layout, the right amount of layers, makes linking other articles easy, makes writing documentation a breeze, and just in general fit my needs. It seriously rocks."
"I've been using BookStack for a while and love it. It has API endpoints to export your books in a variety of formats, including an example on their site to export all books as PDF."
"If you want something that's easy to simple to set up and use, you might try https://www.bookstackapp.com/."
"BookStack could be used in a shared hosting environment"
"Single knowledge base: look at bookstack"
"Look at bookstack"
#2
Atlassian
4.8
(10)
"Confluence is awesome I love it"
"We use Confluence for the internal knowledge base."
"Atlassian and Confluence are great options for cloud services, especially for reliability and diversification."
"Service Management can enhance support and ticket requests, integrating well with Confluence."
"Free for really small teams"
"Standard Atlassian stack"
"Standard Atlassian stack"
"Fairly inexpensively"
"Depending on the size of your organization you could probably do a lot worse than confluence."
"Confluence and ServiceNow Knowledge Base"
#3
Notion
4.8
(6)
"I like Notion - you can build a KB off of a template."
"Notion - myself and my junior built a bloody good, if I do say so myself, database."
"I use notion for data (i do linguistics) and notero to sync my zotero library to a database in notion."
"Awesome features and templates"
"Super nice as a wiki, but can also has kanban board and database features. Really powerful stuff."
"Maybe take a look at capacities or notion?"
#4
Wiki.js
4.0
(5)
"I'm quite fond of Wiki.js."
"I like wiki.js"
"It worked well enough back then, and it looks good enough even now."
"Wiki.js 2.x is quite good"
"Wiki.js is interesting also."
#5
Zotero
4.8
(4)
"Zotero is excellent for storing references."
"I second Zotero. It’s been amazing."
"I use zotero for new articles and export my text annotations to obsidian."
"I use Zotero for tracking papers."
#6
Zammad
4.8
(4)
"Zammad is excellent and can fulfil both purposes quite nicely."
"Should be something built into your ticketing system."
"Fantastic KB system"
"Zammad helpdesk is an awesome Helpdesk FOSS Platform that has an amazing and easy to use Knowledge Base."
#7
MediaWiki
4.0
(4)
"If only because people already know how wikipedia works."
"Free and open source, Many web hosts offer 1-click install."
"It has a WYSIWYG editor"
"MediaWiki offers a WYSIWYG editor and is compatible with CAS through an extension."
#8
Documize
4.7
(3)
"A good free one I like is Documize."
"Documize, for sure!!!!"
"Documize is a great alternative to Wiki-like apps."
#9
Hudu
4.7
(3)
"Hudu"
"Paid: Hudu (Great!)"
"Now using Hudu. For what we need we haven’t missed any features at all."
#10
Joplin
4.7
(3)
"Joplin is a neat and readable open-source markdown app with syncing options."
"Joplin has mobile and desktop apps along with a sync server you can self host."
"I use Joplin to make the KB in markdown because its fast."
#11
MkDocs
4.3
(3)
"I would just use mkdocs material and put it on Cloudflare pages. Its simple, it works, and most importantly - its free!"
"MkDocs. You don't need a webserver or database."
"MKdocs"
#12
Zoho
3.3
(4)
"The knowledge base built into Zoho Desk is certainly one of the best."
"Ideal for internal docs"
"For an alternative product, there used to be something called Zoho Wiki."
"Beware of the KB built into Zoho Desk."
#13
OpenAI
5.0
(2)
"ChatGPT app :) no really. I use it all the time to learn things in a conversational way"
"ChatGPT is unmatched in capability compared to other products."
#14
Helpjuice
5.0
(2)
"Helpjuice helped me set up a knowledge base for my startup... users actually find it useful and it cuts down on support requests."
"Helpjuice is the perfect fit for ypur needs"
#15
ProProfs
5.0
(2)
"ProProfs Knowledge Base is simple and clean-cut, making it easier on the eyes."
"Contains all the best features and is extremely easy to set up"
#16
DokuWiki
5.0
(2)
"Good"
"User-friendly and pretty slick"
#17
GitHub
5.0
(2)
"I personally have been using navi and greatly enjoy it."
"I personally have been using navi and greatly enjoy it."
#18
Outline
5.0
(2)
"You probably need outline."
"Very nice piece of software, easy to deploy and the community is very nice."
#19
Document360
5.0
(2)
"Document360 is a versatile, user-friendly knowledge base software that allows you to make beautiful knowledge base documents in minutes."
"The tool is very user-friendly, easy to learn, quick to set up, and has exciting features that are very useful to fine-tune a knowledge base."
#20
Jekyll
5.0
(2)
"A great combination of Jekyll and Obsidian editor for easy hosting and version control."
"Nice desktop editor"
#21
WordPress
4.5
(2)
"I built my own websites off a wordpress theme."
"Build something on WordPress and a KB plugin."
#22
QBaza
4.5
(2)
"Check out https://QBaza.com might be exactly what you are looking for."
"Check out https://qbaza.com I think it has most of what you are looking for."
#23
Mighty Networks
4.0
(2)
"Circle and Mighty!"
"Mighty Networks, I use Keap for my small business and they use Mighty in the way you’re describing."
#24
Circle
4.0
(2)
"Circle and Mighty!"
"From what I've seen, I think maybe Circle would work here?"
#25
OneNote
4.0
(2)
"I started building a OneNote KB just for myself and has helped tremendously."
"Pretty usable solution"
#26
IT Glue
4.0
(2)
"Easily searchable and easy to add new documents and other documentation"
"Does the job but isn't fantastic"
#27
Snippet-box
4.0
(2)
"Snippet-box is self-hosted, making it easier to share knowledge with others."
"Snippet-box seems like a nice tool for managing snippets."
#28
Microsoft OneNote
3.5
(2)
"I use Microsoft OneNote for notes and organization."
"It's quick and easy to use or update."
#29
Blaze
5.0
(1)
"Here is a good use case of building a professional document portal that connect your documentation and instantly turns it into a portal or knowledgebase."
#30
Open Assistant GPT
5.0
(1)
"I have built this app called OpenAssistantGPT and it is opensource in Github."
#31
Docusaurus
5.0
(1)
"Try https://docusaurus.io
It's open source & works best."
#32
Awesome Selfhosted
5.0
(1)
"There are plenty of self-hosted wikis https://github.com/awesome-selfhosted/awesome-selfhosted#wikis"
#33
Nextcloud
5.0
(1)
"It's pretty simple to set up a knowledge base with notes, kanban, etc."
#34
Operations Mavenue
5.0
(1)
"Then ended up getting a template Small Business Operations Manual from this company: operationsmavenue.com (it was pre-built already) and our problem solved."
#35
BoldDesk
5.0
(1)
"It's been fantastic. It helps us create, manage, and utilize our knowledge bases effectively."
#36
NeetoKB
5.0
(1)
"This has been solving our problems perfectly."
#37
Slab
5.0
(1)
"It’s fantastic and keeps getting better."
#38
Wiki
5.0
(1)
"Wiki.js is an excellent tool for creating and managing wikis."
#39
Super.so
5.0
(1)
"The solution using Notion and Super.so suits my boss better."
#40
Help Juice
5.0
(1)
"It is a simple and easy-to-use knowledge base solution which meets the needs of small companies."
#41
Chatling
5.0
(1)
"Much better UX and allows you to add way more data to the knowledge base."
#42
Logycore
5.0
(1)
"Logycore is a simple and convenient online knowledge base solution with an intuitive interface."
#43
Evernote
5.0
(1)
"The search functionality is far better than anything I have used before."
#44
Cheat
5.0
(1)
"Cheat will be more practical for personal use."
#45
Almanac
5.0
(1)
"You should check out Almanac - you can create a knowledge base and anyone can suggest changes on branches."
#46
UpNote
5.0
(1)
"Very clean and does support tables and bidirectional linking."
#47
ITSM Solution
5.0
(1)
"They upgraded into the ITSM solution by the same provider in the meantime."
#48
Freshdesk
5.0
(1)
"Cloud based, there is also a free version that is very simple to use and it's a no compromise solution that got its corporate users to get used to use a ticketing solution."
#49
GitHub Pages
5.0
(1)
"Free and easy for jekyll"
#50
Git
5.0
(1)
"Version control on all changes pushed to the KB"
#51
Obsidian Editor
5.0
(1)
"WYSIWYG-like rich-text toolbar using markdown"
#52
PHP
5.0
(1)
"It'll run on any server or web host even"
#53
WikiJS
5.0
(1)
"Straight forward import"
#54
TheBrain
5.0
(1)
"Interactive graph"
#55
BookStackApp
5.0
(1)
"Definitely worth checking out even if it takes a little time to get used to the organization by Shelves and Books"
#56
Adobe
5.0
(1)
"Works like a charm for us!"
#57
Hivebrite
5.0
(1)
"Hivebrite has a strong content management system that can be used to create and maintain a structured release notes archive and noti"
#58
Liteassist
5.0
(1)
"I’m using [liteassist](https://liteassist.com) Bro :))"
#59
Azure AI Foundry
5.0
(1)
"Azure AI Foundry (previously studio) and Azure OpenAI. Watch latest ignite. It does most of that out of the box."
#60
George Van Patten
5.0
(1)
"I am a big fan of George Van Patten's books, including *Gardenin"
#61
ITFlow
5.0
(1)
"My team uses ITFlow and it's been great! (It's Free!!)"
#62
Gitea
4.0
(1)
"I host markdown on git (gitea). you get markdown editor and history."
#63
Automatic Chat
4.0
(1)
"I have a list of great chat bots"
#64
MyAskAI
4.0
(1)
"I have a list of great chat bots"
#65
WonderChat
4.0
(1)
"I have a list of great chat bots"
#66
QBaza.com
4.0
(1)
"Check out https://QBaza.com it might be a fit on what you are looking for with the screenshots."
#67
Confluence
4.0
(1)
"Has free cloud options, but only paid self hosted options."
#68
Trilium
4.0
(1)
"I like trilium."
#69
Obsidian
4.0
(1)
"ObsidianMD is a closed-source app that requires manual syncing but is still very useful."
#70
Anthropic
4.0
(1)
"Claude 2 is a strong competitor, even in its beta version."
#71
js.wiki
4.0
(1)
"The tool looks neat and worth trying out."
#72
MindTouch
4.0
(1)
"Permission management"
#74
ITOP
4.0
(1)
"Such functionality"
#75
Discourse
4.0
(1)
"Probably Discourse can help. My saas company uses it too, Business plan"
#76
Returning.ai
4.0
(1)
"You can check out returning.ai - it's like Discord for businesses."
#77
Spilo
4.0
(1)
"The way I see it, Spilo is the best for general knowledge on everything."
#78
phpMyFAQ
3.0
(1)
"PhpMyFAQ?"
#79
TiddlyWiki
3.0
(1)
"Internal knowledgebase we just use Tiddlywiki."
#80
Outline Wiki
3.0
(1)
"Check out Outline Wiki."
#81
MediaWiki Extension
3.0
(1)
"It looks like there is some MediaWiki extension ([https://www.mediawiki.org/wiki/Extension:Cas](https://www.mediawiki.org/wiki/Extension:Cas))"
#82
Heartbeat
3.0
(1)
"Also, Heartbeat would appear to be another option"
#83
Intercom
3.0
(1)
"Interkom perhaps"
#84
Yeatle
3.0
(1)
"Yeatle is more for entertainment with the occasional high quality guide."
#85
Oracle
3.0
(1)
"Which product?
Cloud? Then try:
- customer connect (gotta find the gems)
- support articles
- docs.oracle.com (hard to search)"
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