Msp reviews from Reddit

Summary

We analyzed 277 Reddit reviews across 5 subreddits and 24 posts to rank the best Msp brands recommended by redditors, including communities like r/msp, r/sysadmin, r/CyclingMSP, r/it, r/halopsa. Top-rated brands include NinjaOne (4.6/5), Keeper (3.7/5), Dell (4.3/5).

Stats

Reviews277

Subreddits5

Posts24

Brands87

Products18

Top communities

r/msp211 r/sysadmin53 r/CyclingMSP6 r/it5 r/halopsa2

277 reviews from

and

By Brand

By Product

NinjaOne

4.6

(23)

"Been w NinjaOne for about 8 years. Love it for RMM."

"If I were setting up a new MSP right now, it would be NinjaOne and HaloPSA. Best combination on the market right now."

"NinjaOne all day."

"Ninja is great!"

"+1 for ninja."

"Ninja by far. Everything has limits , there are a couple of man I wish ninja had this but I wouldn't trade that for all the things missing in the other platforms."

"Get Ninja."

"NinjaOne is tops right now."

"NinjaOne. There's an Office Hours open zoom call on thursday to go over the new 8.0 updates."

"Exactly the same here, migrated CWA-->N1 about 20 months ago, very happy with the change."

Keeper

3.7

(21)

"It’s great for reselling to your clients as you can setup with SSO, manage users and transfer vaults from leavers to their manager etc"

"Keeper +1 for a billion reasons"

"We buy Enterprise Plus licenses through a distributor in the UK - Brigantia."

"Keeper definitely the way to go"

"If you want something cloud then Keeper."

"I agree we switched from 1pw to Keeper and are much happier."

"Keeper Security: Very MSP-focused, with good admin controls and integrations like PSA and RMM tools."

"I've been using Keeper for a while now. Great product and can resell to clients. Highly recommend."

"Keeper"

"Keeper because they are the only ones with FedRAMP Authorization."

Dell

4.3

(18)

"Dell Enterprise (servers anyways) usually better than EMC or Cisco. Dell server support sends me the part with the least amount of fighting."

"Dell VRTX is exactly what we would use for a use case like this."

"Go with Dell. I'd get a real SAN and at least two Dell hosts to have a cluster. Should be under $40K."

"Dell will always beat their pricing as well.... easily."

"I have a lot of experience with Dell VRTX and they’ve been reliable and cheap compared to other solutions."

"Go Dell. I maintain a very similar scenario/setup to yours. We bought 3 new Dells last year and I couldn't be happier with them."

"I went with the older gen for cost savings but I can go with 14th gen for the 4110 Xeons and still be cheaper than the Cisco they are suggesting."

"I wouldn't go cisco based on your needs. Cisco licensing is a bitch and the MSP gets to make more money on it. Go Dell."

"If I was in your position I would go with the Dell. Unless you have multiple data centers with SANS and are paying for the switching, power, etc you aren't going to reap the benefits of Cisco UCS."

"Never had a major quality issue with Dell and they have excellent support."

Bitwarden

3.9

(14)

"Im on the Bitwarden wagon as well. Works really well in the managed space as well."

"Let's call that two thumbs up for Bitwarden !"

"I will second Bitwarden. Getting everything secure and in one place made a massive difference."

"BitWarden self hosted or PasswordState. I'm not even OK with personal cloud password managers."

"I'm a big fan of Bitwarden and have been implementing it for every client."

"Bitwarden is the way to go"

"Bitwarden is also excellent."

"Bitwarden w/ Vaultwarden in house."

"We prefer Bitwarden over Keeper after trying both."

"BitWarden or the self hosted VaultWarden. KeePass with the database on Google Drive is my backup/alternative."

1Password

4.3

(10)

"1Password. It just works. And it’s the only SaaS that hasn’t been compromised. Now that they have a true MSP portal I see a big wave coming that way"

"1Password's new MSP console works wonders to let you manage customer orgs!"

"Favorite, hands down 1Password. Best for MSPs though? Bitwarden or Keeper"

"Another 1Password fan"

"1Password is the way to go."

"1Password is the best password manager. Bitwarden is also excellent."

"If not 1password"

"1Password"

"For Internal use 1Password."

"1Password"

Datto RMM

4.1

(8)

"Datto RMM. We don't like Kaseya as much as the next person, but have to admit nothing beats Datto RMM so far and we have tried many."

"Happy Datto RMM user for over 8 years now. Great patch management and loads of useful integrations."

"Since you have already identified NinjaOne and Datto RMM as promising options, it would be beneficial to take advantage of the free trials they offer."

"We are moving to datto rmm as it seems to scale better and is better tooled for the technicians."

"Used them for nearly 12 years. Was VSA Self Hosted and moved to DattoRMM."

"We came from Automate to Datto RMM... Its really good... The only thing is false offline alert."

"DattoRMM the built in scripts and automations well executed and things just make sense."

"Datto RMM takes forever to run scripts. It's just really slow."

Level.io

4.7

(7)

"Level.io is what you need, very user friendly to use, and powerful."

"Ohh yes, I love level.io"

"I'm really enjoying Level.IO. Decent pricing and incredible support."

"Level.io is one of the newer players. It is a fantastic solution and they are not dependent on some old backend coding. The Plattform and Agent communication is incredibly fast."

"It sounds like you're mostly describing Level.io . It has a super clean, simple user interface, their automation is one of their current flagship features and extremely powerful."

"I use Level and really like it but it does not check every box on your wishlist. Automation and patching is awesome."

"Level is great but it's still missing a ton. Our team settled on ninja seemed overall better."

HaloPSA

4.6

(7)

"First PSA I've used that I don't mind logging into. Super deep PSA that's clean, fast, malleable, and powerful."

"I speak to MSPs all day and i never hear anything bad about Halo they have such a good brand following."

"Halo is amazing if you're willing to configure it. It's extremely customizable and is 100x more useful if you're familiar and comfortable with APIs enough to build your own run books and leverage webhooks."

"HALO PSA has some amazing features to it and tons of integrations."

"You may want to look at NinjaOne as well for rmm."

"HaloPSA is a strong option for integrating with 3CX, Datto, Hudu, Azure, and Office 365."

"Start with a smarter and faster RMM and PSA tools — a lot of small/ early stage MSPs find players like ConnectWise, Autotask, and Halo a bit too much."

Tern

5.0

(6)

"I think Perennial is the best but we’re doing our best to support cargo riders in the ‘burbs at ROAM Bike Ship in White Bear Lake. We carry Tern (GSD in stock)..."

"Perennial is great. there are many bike shops that sell cargo bikes or can order them tho. We have two terns"

"In our opinion you have two great options - us (The Cargo Bike Shop) or Perennial."

"Perennial was where we bought our Tern a couple years ago. They did a small repair in the first couple months that was covered by warranty..."

"I bought my Tern GSD from Perennial and they were great to work with."

"Perennial is a solid small shop with great selection. One of the few Tern dealers in Minnesota."

#10

CIPP

4.8

(6)

"CIPP, CIPP, CIPP and CIPP."

"There's also an alerting engine where you can set up all kinds of out of the box alerts for things like admins without MFA"

"We use CIPP for everything M365 internally, and even if just setting up the alerting part of it, makes it completely worth it."

"Cipp. Hands down."

"CIPP $99US/mo for hosted or if you have someone who's familiar with Github and Azure, you can host for yourself for $20-40US."

"We use CIPP too. But they are very different products."

#11

SuperOps

4.8

(6)

"Same. We left Syncro for SuperOps. Very happy."

"Another for SuperOps. They just came out with Contracts 2.0. Left SyncroMSP 5 months ago and nothing but good has come of it."

"SuperOps!"

"Big fan of SuperOps. Polished and modern like level but with more capabilities"

"If you’re considering a PSA-RMM tool, I’d recommend checking out the MSP LiftOff program by SuperOps. Looks like they’re offering 40% off and also mentorship sessions for MSP startups."

"You should give SuperOps a shot."

#12

IT Glue

4.8

(6)

"ITGlue is a MUST."

"ITGlue is essential."

"ITGlue."

"But the one thing I can't live without is IT Glue especially when integrated with DattoRMM."

"IT glue in there since it has allowed us to know what the heck is happening with our customers and scale much better with new hires."

"If you organize your folders well IT Glue can be great to easily locate client-specific documents and assets."

#13

Pulseway

4.6

(5)

"Switching to Pulseway is the best option; having both is unnecessary. Pulseway has great remote monitoring and real-time mobile management capabilities."

"Second this, pulseway is great. It has PSA and RMM features"

"Check out Pulseway. I use it and totally love it. It's an all-in-one solution that provides real-time alerts and ticketing."

"Since you’re getting back into the MSP game, Pulseway has some great reads on everything from pricing your services to onboarding clients, super helpful for getting started"

"Pulseway and BitDefender"

#14

Vorex

5.0

(4)

"Vorex is great"

"Vorex work great."

"Vorex, it has very good features"

"Vorex is also worth considering for its robust features."

#15

Mystrika

5.0

(4)

"Personally, Mystrika has been my go-to for cold email campaigns. What sets it apart is the detailed analytics, they are spot on for understanding what is working and what is not."

"I have been using Mystrika for a few months. Trust me, it makes email warmup such a walk in the park, especially in different languages."

"I found Mystrika incredibly efficient. It really saved me with its automatic bounce detection. Plus, the A/B testing feature is fantastic for fine-tuning your message."

"Mystrika has been a game-changer for me. The warmup pool is seriously top-notch, other services pale in comparison."

#16

SRFax

4.5

(4)

"Looks like we're leaning towards SRFax, checks all the boxes."

"Seconding SRFax. I've a few medical clinics who are using them with good results, and the options to send and receive are awesome."

"SRFax"

"Check out SRFax."

#17

N-able

4.5

(4)

"+1 for N-able, RMM and backup products are great"

"N-able's N-sight would be perfect for you. Highly recommend."

"I think N-Central is best for automation. I haven't seen any other RMM with the power / flexibility of the Automation Manager."

"I would fully suggest taking a look at N-Central too. We left ninja months ago as support has been struggling and there’s not much depth or automation."

#18

Jira

4.0

(4)

"Jira is a good option."

"Other options could be Jira"

"Jira's free version offers a solid solution"

"We use the free version of Jira and just use what we need."

#19

Cisco

3.0

(5)

"I like Cisco UCS and run it in my environment. For blades UCS makes a lot of sense and we've had good success with them."

"I run UCS and like it, but it doesn't make sense in a small environment like you describe."

"We run UCS B series blades in their chassis with FI's and the works, and we also run UCS C series servers, none of which we have running through FI's, all standalone."

"UCS is great if you have a larger number of physical servers. For a single server I don't see the point in switching."

"Cisco UCS is overkill for your situation, stick with Dell."

#20

Passportal

3.8

(4)

"Passportal was the best password manager I tested three years ago out of all the password managers I tried."

"Passportal. They have an AD agent so you can capture all AD passwords."

"Super happy with Passportal"

"Passportal as well. Works decent for MSP setup managing client creds but each year we always feel like we need to look around as well."

#21

AutoElevate

5.0

(3)

"Agreed with AutoElevate by Cyberfox. We like Hudu and saas alerts too."

"Hands down. AE saves me a ton of time."

"Autoelevate without a doubt!"

#22

Microsoft

5.0

(3)

"If you’re already doing O365 stuff it’s a no brainer."

"Seconding Intune, it's really easy to manage."

"Intune MDM is a no brainer for us - It comes with the Office premium licensing."

#23

Huntress

4.7

(3)

"Huntress for EDR, 365 Alert/remediation, and use their SAT - it's good and you keep vendor count down."

"Sec Awareness Training: Huntress"

"Personally we use (and like) huntress. They are quite cost effective and have low minimums."

#24

ConnectWise

3.5

2.3

(3)

"We are a really modern, technician-friendly RMM and Remote Support platform."

"LogMeIn and Bomgar are PRICEY. Go with ScreenConnect aka ConnectWise Control as they call it now."

"Please do not give LogMeIn money. We used to use them for all remote access to our clients. Pricing increased drastically over a few years."

#48

OpenSign

3.0

(2)

"I use OpenSign"

"OpenSign looks promising, if only I could get the docker image to run..."

#49

DocHub

3.0

(2)

"SignNow or DocHub, check out their pricing packages and compare."

"Dochub is alright"

#50

Kaseya VSA

3.0

(2)

"VSA 9.5 is very good. Plus, the only RMM product that I know still has its own scripting engine which also allows you to use Powershell scripts or individual Powershell commands."

"Don't bother with VSA X - it's pretty rubbish for us (nearly 2,000 endpoints)... slow, buggy, various quality of life features missing."

#51

LastPass

1.7

(3)

Stripe

3.0

(1)

"Stripe has a poor customer management interface, but the API is feature rich enough to do anything you need"

#84

BenjiPays

3.0

(1)

"There's also other options like BenjiPays."

#85

Jetpack

3.0

(1)

"As for marketing agencies, I'd heard great things about Jetpack also."

#86

Marketo

3.0

(1)

"I’ve tried HubSpot and Marketo for analytics."

#87

MSP Marketing Edge

3.0

(1)

"MSP Marketing Edge is great for content and support, and they will do stuff for you for a price, but it’s locked down by zip code."

Discover your audience

GummySearch is an audience research toolkit for 130,000 unique communities on Reddit.

If you are looking for startup problems to solve, want to validate your idea or find your customers online, GummySearch is for you.

Tell me more

Get started