Ticketing Software reviews from Reddit
Summary
We analyzed 308 Reddit reviews across 24 subreddits and 48 posts to rank the best Ticketing Software brands recommended by redditors, including communities like r/sysadmin, r/it, r/smallbusiness, r/selfhosted, r/computertechs. Top-rated brands include Spiceworks (3.7/5), Zendesk (4.1/5), osTicket (3.8/5).
Stats
Reviews308
Subreddits24
Posts48
Brands97
Products7
308 reviews from
and
By Brand
/By Product
#1
Spiceworks
3.7
(31)
"Spiceworks is my go to."
"Seriously, use Spiceworks. You can customize the heck out of it. Reporting is slick."
"Spiceworks, track-it"
"It's free with ads assuming nothing has changed recently."
"I'd suggest looking at SpiceWorks. It is free, but ad sponsored."
"Same, we use Spiceworks for around 100 users and it does the job."
"Spiceworks & OSTicket are two I have used in the past."
"We used spiceworks ticketing system to manage roughly 350 or so users. It is free"
"I like spiceworks. Not open source, but has a slick mobile interface, as well as email, I like the community as well."
"The free version is fully capable and the paid version is very low cost."
#2
Zendesk
4.1
(22)
"We are super happy with Zendesk. Ticketing and Zendesk is like whiskey and coke, perfect symphony ...."
"Never going back."
"We use Zendesk and love it."
"Https://www.zendesk.com"
"Zendesk was easy to use, mobility friendly and responsive."
"Check out zendesk."
"Zendesk"
"Here are some free ticketing service desk software recommandations Zendesk"
"Maybe zendesk, and it's open source so it is budget friendly."
"I can second any recs for Zendesk."
#3
osTicket
3.8
(23)
"OsTicket. /thread"
"Osticket and snipeIT for asset management."
"Osticket"
"...and osTicket as a central support / ticketing system."
"I like OSTicket."
"OSticket has a cool api so you can build your own front end to work with OSticket."
"It's been miles better than not having a ticketing system."
"You could do this for (nearly) free with osTicket."
"Is a good free open source ticketing system."
"You have the following: osTicket."
#4
Freshdesk
4.1
(17)
"For your size fresh desk is probably the best bet cost wise."
"Freshdesk has a nice basic free tier."
"Freshservice, Freshdesk, Zendesk will all be fine."
"We also use Freshdesk at our company, pretty easy to use and Setup."
"Have you tried Freshdesk yet? It's cloud based and inexpensive, and so far it's worked really well for us."
"I use Freshdesk at work too. The free version is powerful enough for our team."
"Freshdesk is amazing and has a fantastic mobile option, but only for the technician side."
"Freshdesk has a free solution you just need an iis server setup"
"I third FreshDesk. Super easy to use."
"I've used the free versions of both Spiceworks and Freshdesk. I prefer Freshdesk, but both are workable."
#5
ManageEngine
4.2
(14)
"ServiceDesk Plus is the right solution for you. You can create all your companies in their Accounts module and create contacts for these companies in the Contacts module."
"I, too, suggest ServiceDesk Plus by ManageEngine. Check out here https://www.manageengine.com/products/service-desk/."
"We chose ManageEngine ServiceDesk Plus after an extensive 3 months research. It is a comprehensive ServiceDesk that helped our IT department to efficiently manage problems,purchases, and assets."
"I would suggest ManageEngine ServiceDesk Plus... Easy-to-use & Affordable."
"Streamlined ticketing, integrates with a lot of ManageEngine and third party apps."
"Manage Engine ServiceDesk or Service Now are pretty great offerings."
"ManageEngine Service desk, very easy to use product that provides a great CMDB for a mid size organisation"
"Last time I looked manage engine's service desk had a free offer."
"We switched to ManageEngine ServiceDesk Plus when they announce it was now free. It's pretty versatile for what we need."
"We use Service Desk Plus, and years ago I used something called RT, it was open source."
#6
Kayako
4.0
(13)
"Its ticketing software is very efficient and easy to use."
"Support from Kayako is very good. Got fixes within 30 min."
"You should try Kayako, because it will allow you to do exactly what you need."
"We have been using kayako for a couple years self hosted. Its been great, the customization can be as little or as much as you want."
"Currently using Kayako hosted. 800+ users. Works well."
"Yeah, we have around ~5000 users and it's worked well for what we've needed. Includes a KB area as well."
"We're doing well with Kayako; it's a LOT better than HEAT, which is what we were using before."
"Kayako for mid to large."
"I've used both ManageEngine (SDP) and Kayako as well."
"Testing Kayako at the moment. Looking promising so far."
#7
Request Tracker
4.3
(12)
"I haven't used it in a long time, but Request Tracker was awesome."
"Another vote for Request Tracker. I love running it from here."
"Much <3 for RT. Insanely flexible, great email integration, a great Web interface, and a snap to tie into LDAP."
"I love RT, have been using it for some time. Also the FSF and GNU Webmasters use it."
"Request Tracker - Open source, you can run it yourself for free, and extremely customizable."
"We are using RT and we are happy with that piece of software."
"Using Request Tracker here."
"I'm a fan of Request Tracker for ticket management (free)"
"We've been using RT for a few years now. It's not all that pretty, but it's free and it's rock stable."
"+1 for Request Tracker."
#8
Jira
3.7
(11)
"My personal opinion is that Jira is the best ticketing solution out there"
"I used Jira at my last place and I didn't mind it to much unless I had to change something."
"At this point just get JIRA or ZenDesk. Basic plans are like $5 or $10 per user/month."
"JIRA is one option."
"Jira has a self-hosted option that, if I read it right, is $10 for 3 users (techs)."
"JIRA is good when it's setup correctly"
"We use Jira for everything from change management, service desk, and development. It works pretty well."
"Our current solution is Jira, and it's pretty easy to administer while being accessible enough to end-users to allow them to submit their own tickets."
"JIRA (by Atlassian) on the other hand is quite useful. I'd definitely recommend that tool over the others."
"JIRA is a bit overly complex for users, unless you're using their new Help Desk plugins that came out with 6.1."
#9
ConnectWise
3.6
(8)
"Connectwise is the gold standard. Very expensive but worth every penny."
"Connectwise was highly configurable."
"It's better than Tigerpaw."
"I say connectwise because that's who I use but I hear good things about both."
"We use connectwise it seems pretty good for MSPs."
"I see some hate for CW (ConnectWise) but honestly it's been pretty solid"
"My current job uses ConnectWise, as they're an MSP, and that's the target market for that product. It works well, but it's quite cumbersome."
"Connectwise is overkill. He just needs helpdesk software."
#10
OTRS
4.0
(7)
"Second OTRS, used it many moons ago and found it quite capable."
"Still OTRS."
"OTRS has an open source offering (that's free obviously) that you can self-host. Used in lots of IT shops, so I imagine it would be a good fit for you."
"We're using OTRS with the ITSM module to add change management into it."
"I setup OTRS for my company when I started and we haven't regretted it at all."
"OTRS indeed 'apt-get install otrs' The last version I used you could configure nearly everything via the webgui."
"Otrs being the better system imo."
#11
Autotask
4.0
(6)
"Autotask."
"Autotask comes with some useful prebuilt automations and a client portal."
"Autotask or Halo. A PSA is the way to go."
"Autotask or Halo. A PSA is the way to go."
"We use autotask and actually I like it a lot. Very flexible cloud-based solution, and pretty simple to learn as well."
"I use Autotask and have had very few qualms in the 18 months I've been working with it."
#12
JitBit
4.2
(5)
"Landed on JitBit because of the simplicity."
"JitBit. Not free. Not expensive. Buy it. Worth every penny"
"JitBit. We use it for everything, not just IT."
"JitBit."
"We use Jitbit Helpdesk for many different departments. I know it's not free, but the trial of the self-hosted edition still has a good set of features."
#13
Jira Service Desk
3.8
(5)
"I'd give Jira Service Desk from Atlassian a try. It's well designed, has cloud and self-host options, is fairly easy to install and use, and is very inexpensive for a small-team implementation. Great support as well."
"We moved from spiceworks to Jira service desk. $10 for 3 users."
"...like you could with zendesk or Jira service desk."
"We are basically waiting for Atlassian to realize this so we can switch over from Zendesk. Zendesk has its uses, but we believe JIRA ServiceDesk will be a better fit."
"Jira Service Desk is an afterthought for them and a pain in the ass."
#14
BoldDesk
4.3
(4)
"It's a user-friendly, self-hosted solution allowing you to create company profiles, manage contacts, and track tickets efficiently."
"If you're in search of an effective IT ticketing software, give BoldDesk a try."
"R/BoldDesk might be a good option for you to consider."
"BoldDesk could be suitable options. Its a popular choice among small businesses for its simplicity and affordability."
#15
Hesk
3.2
(5)
"Not a very popular one here, but we use Hesk. Works fine for us."
"Have considered hesk? very simple with some minor customization."
"I have played with HESK and it does work and is simple."
"HESK is a bit lacking in looks but has a nice builtin tool for tracking time spent on a ticket"
"I am thinking that i will go with either HESK or osTicket for ticketing"
#16
Lansweeper
4.0
(4)
"Lansweeper is what we use and I like it."
"Lansweeper is an excellent tool that has a ticketing system that I have found more than adequate for a small shop."
"Lansweeper!"
"I've always loved LANSweeper for keeping track of all of our connected devices and they're going to be adding a Help Desk system to it very soon."
#17
Zoho
3.8
(4)
"Zoho and Freshdesk are two you should look at."
"My company has been using Zoho for ticketing, and that's worked fairly well."
"We're currently looking at Zoho which seems pretty nice. I've heard Zendesk is good but a little pricey."
"I just started using Zoho but I'm not sure if that would be a good fit for you."
#18
ServiceNow
3.5
(4)
"Overall I like the functions but it's really easy to screw up if the tier 3 snow admins don't know what they're doing."
"1. ServiceNow
2. Desk.com
3. osTicket \(Free \- OpenSource\)"
"We used ServiceNow, which doesn't meet your requirements."
"We use service now, it does have a lot of functionality. I hate the search function though."
#19
Urbest.io
4.7
(3)
"We tried urbest for 1 month free and the converted as it was a no brainer for us anymore."
"Try urbest.io . We’ve been using it for 2 years now and we are very satisfied."
"We use urbest.io , is not free but the software is not really expensive and help us a lot"
#20
Gorgias
4.3
(3)
"Gorgias is great!"
"Gorgias and tidio both are good."
"Gorgias, Helpwise, Trengo, Help Scout, Zoko"
#21
Web Help Desk
4.3
(3)
"We just switched to Web Help Desk from Kace, and I love it so far."
"This plus inventory sync from Lansweeper makes things pretty simple for us."
"Web Helpdesk is pretty good. Has nice features."
#22
Cerb
4.3
(3)
"I've used Cerb with 3 separate companies now, and it's been great for all 3!"
"Also check out Cerb."
"If you're looking for ticketing, with a very light amount of CRM stuff, I'd highly recommend Cerb - https://cerb.ai/ They do have a self-hosted version."
#23
SysAid
4.0
(3)
"I think SysAid has a free version or they use to."
"Sysaid was the best option I've been in charge of implementing. Relatively cheap, full integration."
"We're currently using a product called Sysaid. It's not free and takes some legwork getting it up and running, but I'm very happy with it."
#24
GLPI
4.0
(3)
"I used glipi since 2012 and always worked for me too"
"We're using GLPI. Roughly 1500 users. No issues so far."
"We typically use GLPI for our help desk with OCS-NG + FusionInventory."
#25
HaloPSA
4.0
(3)
"HaloPSA is the only real contender these days that makes sense."
"HaloPSA synced with Xero"
"HaloPSA is an excellent choice"
#26
MaintainX
4.0
(3)
"We actually went with MaintainX and it's really good except for a couple small things i'd like to change."
"Upkeep and maintainx are both easy to use and have a lot of features but the people at maintainx are a lot more helpful if you have any issues."
"Hey I'd definitely recommend MaintainX - Hippo, Fiix and upkeep are good too but I'd stay clear of the rest."
#27
Freshservice
4.0
(3)
"Freshservice, Freshdesk, Zendesk will all be fine."
"Freshservice"
"Freshservice. It's a SaaS product, but has CMDB, etc. SCCM integration too."
#28
Purplepass
5.0
(2)
"Our ticketing management software is the perfect tool to promote, analyze and track your event performance."
"Our ticketing management software is the perfect tool to promote, analyze and track your event performance."
#29
Topdesk
4.5
(2)
"Topdesk is still the best ticketing software I've used so far."
"We use TOPdesk, I like it but then again I've not used many others. However it is heavily customisable and their support team are quite good."
#30
Ticket Tailor
4.5
(2)
"Try ticket tailor. You can do ticket groups, add extras, access code for certain tickets, add promo codes, tracks in real time, integrates nicely with Zapier."
"I find it quite easy."
#31
RT
4.5
(2)
"We really dig RT. It's free, Open Source and pretty customizable."
"It's hard to beat RT - bestpractical.com - in my book."
#32
Eventbrite
4.5
(2)
"I use Eventbrite for everything."
"Eventbrite does all them things. Though Skiddle have been doing a promotion where they give you a kickback from the booking fees."
#33
Pulseway
4.0
(2)
"Pulseway"
"Pulseway PSA, comes with ticketing, CRM, project management, billing, and more."
#34
Track-IT
4.0
(2)
"Works great for us, active directory integration, inventory system, software licensing."
"We use Track-It at work. it's ok but we're not using all the features. Somewhat slow."
#35
Deskpro
4.0
(2)
"For us Deskpro works well."
"The helpdesk software we use for the bulk of end-user interaction is Deskpro"
#36
WebHelpDesk
4.0
(2)
"Webhelpdesk looks MUCH better than anything else out there. They are always adding new features."
"Webhelpdesk. Simple, effective, and gets the job done."
#37
KACE
4.0
(2)
"I’d rank them KACE, Spiceworks, then SD+."
"I've used KACE from Quest which is ticketing and device management, and I like that a fair bit."
#38
WorkTrek
4.0
(2)
"Try https://worktrek.com/ for free for 30 days, they are really amazing"
"I use https://worktrek.com/ since they offer a free trial so I can see what it is capable of."
#39
Atlassian
4.0
(2)
"We use Atlassian, works great."
"Have you had a look at this: https://www.atlassian.com/software/jira/service-desk/help-desk?"
#40
Vision Helpdesk
3.5
(2)
"Vision Helpdesk excellent features at good price worth a try."
"Here are some free ticketing service desk software recommandations Vision helpdesk"
#41
Help Scout
3.5
(2)
"Help scout is best value & least set up"
"Here are some free ticketing service desk software recommandations Help scout"
#42
ServiceDesk Plus
3.0
(2)
"I've been at several companies now that have used ServiceDeskPlus and it's been great."
"I’d rank them KACE, Spiceworks, then SD+."
#43
Sherpadesk
3.0
(2)
"Sherpadesk has a free tier"
"We use Sherpadesk. As long as you're using it exclusively for help desk it's not bad."
#44
Helpscout
5.0
(1)
"I'm a big fan of Helpscout, overall their features have been great."
#45
SeamlessDesk
5.0
(1)
"It is a pretty awesome tool, and I highly recommend it."
#46
Square
5.0
(1)
"Square would be a great fit."
#47
Samanage
5.0
(1)
"Best support hands down was Samanage before they were bought."
#48
Freshworks
5.0
(1)
"Halo or FreshService by FreshWorks are two very good options and are extremely customizable."
#49
NetSuite
5.0
(1)
"Netsuite I found to be my favorite, it's a content mgmt system one of our developers added onto and made into a ticketing system."
#50
AutoTask
5.0
(1)
"I do however love datto's AutoTask. Plenty of features, competitively priced and every 'agent' can customize it as much as they like."
#51
AskNeo
5.0
(1)
"The best one for us has been askneo.io. It is so simple and easy to use."
#52
NEXGEN Asset Management
4.0
(1)
"Hey I'd recommend NEXGEN Asset Management is good too but I'd stay clear of the rest"
#53
Snapfix
4.0
(1)
"If ease of use is one of your main priorities then I would also recommend having a look at Snapfix."
#54
TeroTAM
4.0
(1)
"TeroTAM CMMS system helps organizations track, manage, and control workflow with cloud-based solutions."
#55
Metabim.com
4.0
(1)
"Pretty cool system that's intuitive and it doesn't cost too much."
#56
Invarosoft
4.0
(1)
"We have an iOS and Android (and Desktop / MAC) ITSM support App for end users that logs tickets into any ticketing system."
#57
ServiceDesk Pro
4.0
(1)
"+1 for ServiceDesk pro. There is a free edition."
#58
Eventum
4.0
(1)
"Eventum, easy to use, simple to deploy and a great (free) app IMO back ended in MySQL."
#59
Podio
4.0
(1)
"I combine podio with Logmein. Works great, podio does ticketing + asset and name the computer its asset in Logmein quick ctrl f and you're in."
#60
Labtech
4.0
(1)
"Labtech. Has everything you need."
#61
Yapsody
4.0
(1)
"Is a good Ticketing System Easy to use and its a Free for Free Event."
#62
Groove
4.0
(1)
"Using Groove now and have no complaints."
#63
Desk.com
4.0
(1)
"An alternative, owned by Salesforce."
#64
Airtable
4.0
(1)
"Https://try.airtable.com"
#65
Kickball
4.0
(1)
"Https://github.com/Kickball/awesome-selfhosted#ticketing"
#66
Vorex
4.0
(1)
"Vorex"
#67
BMS
4.0
(1)
"BMS"
#68
N-able
4.0
(1)
"We use N-able for RMM and ticketing along with Microsoft bookings"
#69
Rezolve
4.0
(1)
"Look at Rezolve or Atomicwork who are purpose built with AI for Microsoft Teams and Slack with Servicedesk constructs."
#70
PC Repair Tracker
4.0
(1)
"I used this to run a retail computer store that did about $15-20k in service billing per month."
#71
ShopMonkey
4.0
(1)
"**ShopMonkey** and **AutoLeap** come to mind, but they aren't free."
#72
AutoLeap
4.0
(1)
"**ShopMonkey** and **AutoLeap** come to mind, but they aren't free."
#73
Vivantio ITSM
4.0
(1)
"We used Vivantio (ITSM) + smartdeploy + PDQ."
#74
Tidio
4.0
(1)
"Gorgias and tidio both are good."
#75
Spektrix
4.0
(1)
"Spektrix is flat up to a certain volume, then they take a small percentage."
#76
Phabricator
4.0
(1)
"You can try Phabricator."
#77
GitLab
4.0
(1)
"I've also been using Gitlab, specifically the issue board."
#78
Inout SupportDesk
4.0
(1)
"Have a check on the below software. Reference - Inout SupportDesk."
#79
Repairshopr
3.0
(1)
"Repairshopr."
#80
Otobo
3.0
(1)
"Otobo"
#81
Hubspot
3.0
(1)
"Hubspot"
#82
Front
3.0
(1)
"Here are some free ticketing service desk software recommandations Front"
#83
Azuredesk
3.0
(1)
"Here are some free ticketing service desk software recommandations Azuredesk"
#84
Support Bee
3.0
(1)
"Here are some free ticketing service desk software recommandations Support bee"
#85
Syncro RMM
3.0
(1)
"I've heard good things about Syncro RMM"
#86
CommitCRM
3.0
(1)
"Http://www.commitcrm.com is another worth looking at."
#87
Tigerpaw
3.0
(1)
"You might look into Tigerpaw but it can be a but pricey."
#88
Freescout
3.0
(1)
"Freescout ? https://github.com/freescout-helpdesk/freescout"
#89
BMC Footprints
3.0
(1)
"We have UniPress/Numara/BMC Footprints for helpdesk/ticket management. Its pretty good however the reporting is shocking."
#90
Ticketleap
3.0
(1)
"They've done well so far."
#91
Raise a Ticket
3.0
(1)
"It’s not great, but gives you the feel of systems generally"
#92
Google Forms
3.0
(1)
"You could use Google Forms if it didn't need to be a handoff between 1 and 2."
#93
Cayzu
3.0
(1)
"Cayzu is okay. They have performance issues, but it's cheap."
#94
Vtiger
3.0
(1)
"V tiger might work or tessatura."
#95
NinjaOne
3.0
(1)
"What about ninjaone? Anyone using it?"
#96
SugarCRM
3.0
(1)
"Most CRMs will offer these out of the box along with a pretty basic work tracking system."
#97
Quest KACE
2.0
(1)
"We use Quest KACE and would like to move away from it."
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