Ticketing reviews from Reddit
Summary
We analyzed 199 Reddit reviews across 13 subreddits and 19 posts to rank the best Ticketing brands recommended by redditors, including communities like r/msp, r/EventProduction, r/selfhosted, r/it, r/CMMC. Top-rated brands include Autotask (3.9/5), Halo (4.7/5), ConnectWise (3.9/5).
Stats
Reviews199
Subreddits13
Posts19
Brands89
Products7
199 reviews from
and
By Brand
/By Product
#1
Autotask
3.9
(16)
"Many MSPs we speak with rely on comprehensive solutions like Autotask, Halo, or Connectwise—they not only handle ticketing but also offer integrated RMM, documentation, and additional tools."
"Autotask, Connectwise, Halo. A lot is going to boil down to your size, features you need, and what you can afford."
"Autotask works good it´s so useful for me."
"Autotask. Get over the Kaseya issues. It’s not that bad (now). Horror stories from the past? Sure."
"My favourite for functionality is probably Autotask."
"I second this, Autotask is good."
"I'm happy with Autotask, is solid good."
"I agree, Autotask is very complete and fulfills what the OP asks for."
"Autotask checks those boxes."
"Autotask is a powerful PSA that we've used to automate intake and a bunch of L1 ticket resolution responses."
#2
Halo
4.7
(11)
"On halo now and I can say its the best we have ever used. Its also the most complicated to deploy and you cant really do it without a consultant."
"Halo hands down is much better."
"Halo has never slowed down and just keeps going."
"Halopsa is probably the best right now"
"I love the workflow we've settled into for Halo. Can review, assign, close a ticket and add time in under 10 seconds."
"The extensibility and flexibility of Halo to do anything you need in a multitude of ways coupled with by far the most powerful external integration capability makes it not even a competition."
"HaloPSA is pretty much the best option right now."
"HaloPSA is the only real contender these days that makes sense."
"Halo. It is a bit of an initial investment but can grow with you."
"Halo is pretty good. Especially if you take the time to build out client approvals."
#3
ConnectWise
3.9
(10)
"Connectwise is usually leaps and bounds above the other ones"
"We use Connectwise."
"We use ConnectWise for our internal it is pretty good for most things."
"If you want pure established features, integration and msp penetration it's still connectwise manage."
"Connectwise manage is pretty strong, but very heavy to setup. But once it’s there its very good and quick to work with."
"ConnectWise PSA is a beast but it works great if you do things the ConnectWise Way."
"We have been happy with Connectwise for over a decade."
"I think its the best overall solution for our MSP."
"CW Manage is a common one that works great, but it’s very complex."
"ConnectWise is very functional but kinda bloated"
#4
Zammad
4.0
(8)
"Zammad is really cool and free."
"We use zammad for the ticketing service of our student council at university and it is good enough."
"I used zammad with the Microsoft sso for a while, worked well."
"Https://zammad.org/"
"+1, zammad is great open source software!"
"We use Zammad, self hosted and easy to customize for our use case and search is lightning fast as it uses elasticsearch."
"Zammad works well."
"Zammad is a real nice solution."
#5
BoldDesk
4.2
(6)
"We've been using it and have thoroughly enjoyed it!"
"BoldDesk will be a great fit for your MSP, providing real-time ticket tracking so techs can see past and ongoing work."
"Best phone, chat, and email ticketing system with more afford price, check BoldDesk"
"For a simple and affordable internal ticketing solution, consider BoldDesk. It's tailored for small teams with an agent-based pricing model."
"BoldDesk should definitely be on your radar. While both DESK365 and Tikit offer solid integrations with Teams, BoldDesk stands out for several key reasons."
"BoldDesk is a solid option for its intuitive mobile app and excellent data accessibility, designed to support smaller teams efficiently."
#6
Freshdesk
4.2
(6)
"For ticketing only Freshdesk has the best app."
"I set up the free Freshdesk for our accounting team, so I second that suggestion. Reports out of the box are much better and it doesn't need half as much tweaking as fucking Jira to make it work nice."
"Personally we use the free version of Freshdesk's Ticketing system. It has pretty much all the features we could want for our small team."
"Freshdesk. Even their free tier is great."
"Freshdesk. It's free for under X technicians."
"Freshdesk."
#7
Desk365
4.8
(5)
"Check out Desk365, we've been using it for a while, and it's been fantastic."
"Check out Desk365"
"Both users and agents are able to sign in with Azure AD single sign on. They also have the Admin Portal for the agents embedded within the Teams environment where agents can reply and service the tickets."
"It's straightforward to set up and integrates seamlessly with Microsoft Teams. It’s super easy for users—they can create and track tickets right in Teams without needing extra logins."
"We’re focused on building a great helpdesk/ticketing system at a reasonable cost. Constantly innovating and adding new features. We take pride in providing great customer support."
#8
Eventbrite
4.2
(5)
"We use Eventbrite because it connects with Instagram, Facebook etc. It also recommends our festival to Eventbrite users in their huge network."
"[EventBrite.com](http://EventBrite.com), tickettailor or [ticketlime.com](http://ticketlime.com)
you should be fine with them"
"Eventbrite has been great tbh"
"Eventbrite does all them things. Though Skiddle have been doing a promotion where they give you a kickback from the booking fees."
"Eventbrite"
#9
Jira
4.2
(5)
"You can view, respond, and work with tickets from within Teams. I also have notifications set up with the Jira plugin as well."
"Jira service management works great. Free for 3 users I think."
"We use Jira for ticketing ourselves. Simples!"
"Jira service desk cloud, set to US region sovereignty"
"We just onboarded Jira service manager on premise through Carahsoft"
#10
Zendesk
4.0
(5)
"Zendesk 😍"
"Zendesk is what we use"
"We also use Zendesk. It integrates well with Teams and Outlook."
"We use Zen desk and have been for a while and you can talk with them about custom pricing."
"Zendesk fits simpler needs if you don’t need all the extras CW st"
#11
Zoho
4.0
(5)
"I've been using Zoho desk for a while now. So far I'm satisfied."
"I love Zoho Desk. But, they still haven't figured out how to auto map email domains to customers."
"I always wondered about the Zoho stuff for MSPs. They seem to have an app for everything."
"ZohoDesk. We use it for our 15 techs. Works great, feature packed and is reasonably cheap."
"My favourite for interface is probably Zoho Service Desk."
#12
TixFox
4.5
(4)
"It has lower fees than Eventbrite and provides easy tools for tracking RSVPs and checking in guests."
"No fees on your first event, so you can sell tickets without extra costs. After that, it’s just $0.39 per ticket, which is way cheaper than Eventbrit"
"TixFox has features for invite-only events, seamless ticketing, and privacy controls."
"TixFox.co might be what you need. With just 39¢ per ticket and features like real-time sales tracking and a mobile check-in app, it can really streamline your event management."
#13
Zoho Desk
4.3
(4)
"Zoho Desk has a very good phone app. We use it extensively."
"Zoho Desk >> Best for email ticketing system"
"A better solution would be zoho desk as it is simple and requires very little set up to get a functional ticket system."
"Using Zoho desk for my personal stuff now because I also pay for the email hosting from them and it’s free for one agent."
#14
ServiceNow
4.0
(4)
"Using ServiceNow currently. It's amazing in terms of versatility, but it's a pretty intense system to work with in terms of complexity for agents."
"I’ve only ever used servicenow and I’ve found it to be fantastic."
"Service Now is the only cloud one that would be fedramp as far as I know."
"Service Now offers FedRAMP moderate."
#15
DeskDay
4.0
(4)
"If just ticketing is your primary need, checkout DeskDay. It has MS Teams client app as well."
"Have got an end-to-end helpdesk ticketing solution for customer support teams, with chat-based help desk, complemented by a built-in multichannel ticketing app for end-users accessible through Microsoft Teams."
"I like deskday with their unique chatting approach"
"The DeskDay mobile app lets you create, edit, assign, or resolve tickets from anywhere. Manage pending, overdue, or unassigned tickets. Respond instantly to tickets wherever you are through live chat."
#16
Spiceworks
3.8
(4)
"I've set up Spiceworks a fair few times and would rate it."
"I setup a Spiceworks ticketing system at a previous job where there was only 3 people in IT."
"The free version is decent, but it’s best feature is its price. It is web based, so available on desktop or mobile, does all your tracking and reporting."
"Spiceworks."
#17
Tixtree
4.7
(3)
"We don't hold your funds: they immediately land on your Stripe or PayPal account; You can buy credits and save even more; We've got discounts; You can sell add-ons."
"Tixtree offers three levels of protection via access codes and the best "pay as you sell" plan for only $0.40 per ticket sold."
"Our fees are insanely lower than Eventbrite: only $0.40 per ticket sold. We support 16 currencies if you are not based in the US."
#18
Ticket Tailor
4.7
(3)
"They don't hold our ticket sales hostage. We get paid out as ticket sales come in. They also allow either a pay as you go format or you can get ticket credits cheaper."
"You can do ticket groups, add extras, access code for certain tickets, add promo codes, tracks in real time, integrates nicely with Zapier for other functionalities."
"They have a check-in app, it is pretty easy to have different ticket types for 1 event. Fees are low (imo)."
#19
Square
4.3
(3)
"We went to using square last year. And our overall sales increased by almost 30% if not more."
"We use Square for tickets, drinks, and merchandise. Works just fine."
"We've only ever used Square. I'm not sure how it compares to others in terms of fees, but it has been relatively straightforward to work with."
#20
JitBit
4.0
(3)
"I'd highly recommend checking out JitBit. They have cloud or hosted options and it works great with email."
"Jitbit on-prem"
"We use Jitbit. It works with GCC H accounts."
#21
osTicket
3.7
(3)
"OSTicket. Very simple platform and interface."
"We self-host osTicket. It works quite well, and has a plugin that allows us to comply with MFA requirements."
"Old school with osticket"
#22
OTRS
3.3
(3)
"You can run OTRS community free, tons of how to on youtube."
"OTRS"
"Otrs"
#23
Atiz.io
5.0
(2)
"Atiz.io is a great option. It offers easy RSVP management, QR code check-ins, and a simple setup—perfect for intimate parties."
"I’m developing it with complex ticketing in mind! It supports various ticket types, group registrations, workshops, merchandise, and discounts. You can also track ticket sales in real-time and accept donations."
#24
Lansweeper
4.5
(2)
"I cannot recommend LanSweeper enough - it has maps, checkouts, calendars, you can add controls to tickets for vulns or remediation or POA&M items."
"Take a look at Lansweeper. It is an on-premise option that runs in a Windows environment."
#25
Eventsize
4.5
(2)
"It’s pretty good and simple to use. Lowest fees in the market with auto whatsapp reminders and local payments support."
"They also have automated WhatsApp reminders for reminding guests to come and you can upload your own CSV list to invite attendees via email and WhatsApp."
#26
Showpass
4.5
(2)
"Use showpass my friend."
"Definetly should use showpass"
#27
Brown Paper Tickets
2.7
(3)
"Brown Paper Tickets is known for its low fees and excellent customer service. It offers features such as event promotion tools, reserved seating options, and easy refund processing."
"BrownPaperTickets used to be cheapest. Not easy to use but fine."
"Avoid BrownPaperTickets at all costs. They used to be the standard for a lot of leagues, but they have really broken down since covid."
#28
Jira Service Management
4.0
(2)
"JSM does a great job notifying folks about updates to their tickets as a chat bot, and you can set up a channel where tickets can be created and the conversation syncs with the ticket in JSM."
"Give Jira Service Management a look. Integration with SSO, teams, etc is pretty easy."
#29
Freshservice
4.0
(2)
"After looking around I think my favorite is Fresh service."
"Freshservice mobile app is pretty easy to use imo"
#30
Inserve
4.0
(2)
"+1 for Inserve."
"We tried inserve this year. We like it. It is a Dutch company and they are quickly developing the platform a lot of integrations are made for RMM and licensing."
#31
Humanitix
4.0
(2)
"Humanitix. I believe their fees were lower but they also donate their fees to good causes."
"Humanitix is my go to, not sure if it's international or not"
#32
itflow
3.5
(2)
"Hands down: https://itflow.org/"
"Take a look at ITflow. Seriously considering it."
#33
SupportPal
3.0
(2)
"For us supportpal works really well."
"I loved support pal for a VERY long time. ... the workflow in SP just seems behind the times."
#34
Entase
5.0
(1)
"Our fees offer the best price-to-quality ratio, and you'll get a state-of-the-art ticket validation tool that's been field-tested and optimized for fast check-ins."
#35
TryBooking
5.0
(1)
"The fees are reasonable, could setup individual invites for everyone and they have a really good scanning app. Would definitely recommend again."
#36
TicketSpice
5.0
(1)
"Super easy to use, and the lack of fees was an added bonus."
#37
TicketsCandy
5.0
(1)
"Super plug and play with confirmation emails too. 1% fee then transfers to square and they get their 2.9%."
#38
Nitro Help Desk
5.0
(1)
"Nitro Help Desk has been great for us. It runs natively in the M365 environment, has full Teams integration, SSO, and has been easy for our users to adopt."
#39
Outlook Add-in
5.0
(1)
"The Outlook add in is amazing for creating tickets from an email. No forwarding, just a pop up and boom a ticket is made."
#40
Zeffy
5.0
(1)
"Zeffy! 100% free for nonprofits. We use it for everything (tickets, membership dues, sponsorship payments, etc)."
#41
Agorify
5.0
(1)
"I used Agorify for a recent event and really liked it - small fees per ticket, no cap limit on attendees."
#42
TicketSocket
5.0
(1)
"Completely white labeled to look like your own custom branded platform. No third party involved so you own all of your customer data and payment details. Fully customizable to your needs and can do everything you listed and more."
#43
Ticketor
5.0
(1)
"It is an advanced ticketing system, with tons of features and can do advanced ticketing such as coupons, bundles, season passes, selling merchandise, food and drink. It also has integrated advanced marketing tools and integrated free newsletter system."
#44
vFairs
5.0
(1)
"VFairs offers all those things that you have mentioned. What impressed me the most about them is how smooth multiple registrations is with them."
#45
NovelT
5.0
(1)
"NovelT, it’s an amazing ticketing company that offers 0% processing fees and so much more. They are a web3/AI based company that have so many intricate systems that offer countless opportunity’s for event organizers and attendees."
#46
Tickera
5.0
(1)
"It's great for small events, works with PayPal, and lets you check tickets at the door. Super budget-friendly and easy to set up on WordPress."
#47
Elevent
5.0
(1)
"We use Elevent at really like them!"
#48
Imagina
5.0
(1)
"Interface intuitive, suivi facile des inscriptions, frais raisonnables, et le gros plus c’est leur appli mobile qui simplifie vraiment l’accueil le jour J"
#49
FilmFreeway
4.0
(1)
"Filmfreeway ticketing is free."
#50
Eventive
4.0
(1)
"Almost every festival I've been to has used Eventive. I met the owner(?) and his tech guy at a festival in LA and they seemed nice."
#51
Billetweb
4.0
(1)
"Quite easy to create several rows of tickets and scan them at the entrance with telephone windows"
#52
Intercom
4.0
(1)
"Intercom >> best for chat and targeted customer success messages"
#53
AnnounceKit
4.0
(1)
"AnnounceKit >> Best for announcements, changelog updates & emails & in-app notifications"
#54
Call Center Studio
4.0
(1)
"Call Center Studio >> Best for advanced phone service desks such as IVRs, campaigns, routing"
#55
GLPI
4.0
(1)
"GLPI Is also a good deal."
#56
iTop
4.0
(1)
"ITop. Lots of add-ons and customizations."
#57
Redmine
4.0
(1)
"Redmine. And I mean Redmine. If you work with it a day, you'll never want anything else."
#58
FreeScout
4.0
(1)
"Moved from OTRS to FreeScout"
#59
Mantis
4.0
(1)
"Mantis"
#60
DefectDojo
4.0
(1)
"You can try DefectDojo by Owasp (open source)."
#61
Plumsail Help Desk
4.0
(1)
"Plumsail Help Desk will cover all of your requirements and will cost you $33 per month. Advanced automation, unlimited number of HDs, knowledge base.. It integrates well with Microsoft Teams and SharePoint."
#62
Tikit
4.0
(1)
"As a basic ticketing tool it works pretty well. It has cool integration with Power Automate, has templating and lifecycles and multiple group/queue options and things like that."
#63
Crow Canyon
4.0
(1)
"Crow Canyon's NITRO Help Desk might hit the sweet spot. It’s not a traditional PSA—it’s a lightweight, customizable ticketing system that runs directly in Microsoft 365 and Teams."
#64
SysAid
4.0
(1)
"Check out Sysaid. I used it at work for ticketing. Seems they have a integration with connectwise that wil create tickets"
#65
Gobo
4.0
(1)
"If you want a platform that was co-founded by a Roller Derby Athlete, is easy to use, and affordable, consider Gobo"
#66
SimpleTix
4.0
(1)
"We’ve been using simpletix since my league came back in 2023 and it’s worked well for us"
#67
Vorex
4.0
(1)
"Something lighter and solid can be Vorex."
#68
NinjaOne
4.0
(1)
"Small MSP here. Check out NinjaOne. We are currently on the way to implement it."
#69
Swoogo
4.0
(1)
"Definitely swoogo"
#70
ConferenceTap
4.0
(1)
"Offers multiple ticket types, group purchasing, etc."
#71
Accelevents
4.0
(1)
"We’ve been very happy with Accelevents. We tried a few of the others mentioned and always had some issue between support and bugs so have stuck with Accelevents."
#72
Cvent
4.0
(1)
"Cvent checks all of your boxes. I can def help you out with it if you need support."
#73
ThunderTix
4.0
(1)
"I use ThunderTix. I think they can do everything on your list."
#74
addmi
4.0
(1)
"Addmi have completely free solutions for free ticket.. you can make it private :) "
#75
Tito
4.0
(1)
"Tito is a simple and user-friendly ticketing platform that is great for smaller events. It offers features such as custom ticket types, easy social media integration, and real-time analytics."
#76
Slick Tix
4.0
(1)
"Slick Tix!"
#77
Eventeny
4.0
(1)
"I use eventeny and I love them"
#78
SuperOps
4.0
(1)
"They have a number of integrations and the software is easy to use."
#79
SherpaDesk
4.0
(1)
"SherpaDesk. It's built for IT/MSPs. The company actually started out many years ago doing support, so they understand IT's and MSPs very well."
#80
TOPdesk
4.0
(1)
"Have a look at TOPdesk. Well worth it!"
#81
InEvent
3.0
(1)
"InEvent will charge you $8 to $10 per person. Eventbrite is probably $4."
#82
Jira Service Desk
3.0
(1)
"We use Jira Service desk, which is free for up to 3 agents, but I think it is very convoluted."
#83
SCSM
3.0
(1)
"I've used scsm, very simple but got the job done."
#84
VSA X
3.0
(1)
"VSA X (Pulseway) is surprisingly good. Some major lacking features, but it’s quick and the remote screen control is quite good."
#85
BMC
3.0
(1)
"Depends on your budget; BMC patrol or Jira or open view"
#86
ManageEngine
3.0
(1)
"Manage engine, fee for 5 techs I think, no custom forms but a standard request interface and support your users via email."
#87
Tigerpaw
2.0
(1)
"Tigerpaw meh"
#88
Helix
2.0
(1)
"Helix is such a slow UI."
#89
Salesforce
1.0
(1)
"Stay as far from salesforce as you can, or servicecloud. they both SUCK."
Discover your audience
GummySearch is an audience research toolkit for 130,000 unique communities on Reddit.
If you are looking for startup problems to solve, want to validate your idea or find your customers online, GummySearch is for you.
Sign up for free, get community insights in minutes.
Tell me more
Get started
