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r/TalesFromTheFrontDesk is a subreddit with 1.0M members. Its distinguishing qualities are that the community is massive in size, and has high activity.
A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk. Retail employee? /r/talesfromretail
Popular Themes in r/TalesFromTheFrontDesk
#1
Pain & Anger
: "Guy I’d checked in a few times had secretly planned out every detail of our lives together. Every. Detail. I had to call and speak to my manager in “code” to get them to come in and help me."
45 posts
#2
Solution Requests
: "Sister wanted to book a hotel room thru 3rd party. I said NO. Good thing I did."
3 posts
#3
Advice Requests
: "I need a semi-polite way of asking guests why they lack object permanence"
1 post
Popular Topics in r/TalesFromTheFrontDesk
#1
Guests
: "I need a semi-polite way of asking Guests why they lack object permanence"
19 posts
#2
Rant
: "Read the FREAKING contract!"
7 posts
#3
Front Desk
: "I watched a guest’s world fall apart at the Front Desk"
6 posts
#4
Hotel
: "What kind of con could this be? Delivery driver gave me over $2000 cash in an envelope for a non guest to pick up. Was someone trying to use the Hotel as a dead drop?"
6 posts
#5
Room
: "You want a Room or not?"
6 posts
#6
Guest Behavior
: "Man is so angry that he has to pay, he throws his receipt in my face"
5 posts
#7
Parking
: ""You said you had free Parking!""
4 posts
#8
Guest
: "I am not kicking another Guest out because you booked the wrong date"
4 posts
#9
Management
: "When your Management does cartwheels in the lobby."
4 posts
#10
Karen
: ""I can explain it to you, Karen, but I can't understand it for you.""
3 posts
Member Growth in r/TalesFromTheFrontDesk
Yearly
+36k members(3.8%)
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