Chat Software reviews from Reddit
Summary
We analyzed 176 Reddit reviews across 29 subreddits and 39 posts to rank the best Chat Software brands recommended by redditors, including communities like r/CustomerSuccess, r/sysadmin, r/smallbusiness, r/sweatystartup, r/AskMarketing. Top-rated brands include Nextiva (4.7/5), LiveChat (4.5/5), Intercom (3.7/5).
Stats
Reviews176
Subreddits29
Posts39
Brands91
Products24
176 reviews from
and
By Brand
/By Product
#1
Nextiva
4.7
(11)
"Nextiva would be my top pick"
"Nextiva is one of the best options for paid customer service and sales solutions."
"We use Nextiva"
"The pricing is great compared to other tools I've used in the past like Hootsuite, etc and it's stacked with features (AI, automation, multichannel intelligence, etc.)"
"It's great for teams since it integrates everything on one platform."
"If you're looking for something to merge live chat and social comms in one place, I'd recommend using a software like Nextiva."
"I'd go with them"
"Nextiva is one of the best well-built live chat platforms out there. They helped in reducing our refund rate."
"Well rounded and you get decent features for the price."
"It's a pretty solid all in one live chat."
#2
LiveChat
4.5
(11)
"I’ve had a great experience with LiveChat and Zendesk Chat for small business websites."
"LiveChat integrates well with Shopify and social platforms, enhancing customer interaction."
"It's super easy to set up and customize, plus it integrates well with other tools I use."
"I use it to set-up marketing campaigns on website (mainly lead gen), and the support team is chatting with clients."
"Probably the best one on the market"
"LiveChat is a much better option here IMO."
"You can try Livechat - the name is generic, it's this one [https://www.livechat.com/] hipaa + ai automations are covered"
"Livechat is dedicated for e-commerce and can enhance customer interaction."
"LiveChat offers engagement features and integrates with appointment booking."
"I can suggest you trying out LiveChat as you can have it with this AI bot and tickets."
#3
Intercom
3.7
(12)
"Easily customisable, uses AI, manageable without engineering/product input, and has integrations with the big players."
"Intercom is pretty good and their new AI agent, Fin, seems pretty darn cool!"
"Intercom is the best for SaaS, offering excellent features like toggling documentation within the live chat."
"Intercom is great for businesses looking for extensive integrations."
"Intercom or Nextiva"
"Intercom is a reliable and affordable option."
"Intercom, Google them and check out their community or help desk/help center."
"Is what we use at my company"
"Intercom, especially, has a ton of AI features that are getting really good reviews although the tool might not go easy on your pocket."
"Some people using intercom pay 200-500$ a month."
#4
Crisp
4.1
(9)
"Crisp.chat just got a major AI upgrade with unlimited users for $100 a month, integrating with popular chat platforms."
"Crisp is an excellent tool for customer communication."
"We built our own Electron app for the client side using their JavaScript API, which is a portable exe that we push via our RMM when we want to start a chat."
"I have used Crisp and I feel it does its job well enough."
"Crisp provides excellent features for customer engagement."
"Crisp. It does what its supposed to do."
"Crisp offers a feature-based pricing model that supports advanced connections."
"I used Crisp a couple of months back and it was quite good."
"Crisp is not as effective as Intercom."
#5
Skype
4.0
(6)
"Definitely Skype, I use it daily to talk to my fiancee who goes to school abroad."
"Skype would be your best bet, actually. Very easy to set up and use."
"Skype seems to be the one that offers 1080p so use that."
"Skype, ooVoo, or Google Talk"
"Isn't bad if your already on Microsoft e-mail."
"Skype has a nifty auto answer feature that could help set up links between sites pretty easy."
#6
Slack
4.8
(5)
"Once you go slack, you'll never go back."
"Once we got everyone on board with Slack."
"Slack!"
"Our team LOVED it."
"I have been using a commercial Slack account, it automatically exports everything for compliance."
#7
Zendesk
4.0
(6)
"I would suggest Zendesk."
"Zendesk accomplishes what you're looking for."
"Zendesk currently feels like the industry standard for tickets, chat, AI, and analytics without having insane setup requirements."
"Zendesk Chat has a lot of features, including CRM integration. It does come with a cost, but offers a free trial to test it out."
"Zendesk is decent but still falls short compared to Intercom."
"I've also used Zendesk, but wasn't a fan."
#8
tawk.to
4.6
(5)
"It's great. Free to look into and try with webflow to test. No per user pricing."
"Tawk.to"
"Price point hard to beat at free."
"Also had good luck with tawk.to as it's pretty lightweight."
"I just recently came across this video for event tracking with tawk.to So far so good."
#9
EasyChatDesk
4.5
(4)
"I use the same live chat app on all my websites to centralize everything into one dashboard."
"I have been using it on my directory and agency website."
"Affordable solution with integration"
"We built it for ourselves, for small businesses."
#10
easychatdesk.com
4.5
(4)
"We have built our own easychatdesk.com and have dropped the prices significantly to other tools like intercom and zendesk."
"After using commercial solutions for the past 6-7 years we have decided to build our own solution for live chat which is called easychatdesk.com and its been great."
"Affordable solution for small businesses."
"Decent pricing and better than other tools on the market."
#11
Signal
4.7
(3)
"For secure chat, I use Signal."
"Signal"
"Riot and signal look good"
#12
Tidio
4.3
(3)
"Tidio is great for me so far"
"Tidio is also a solid option for chatbot solutions."
"Tidio"
#13
Hubspot
4.0
(3)
"Has a basic chat flow that works well."
"Hubspot is good especially if you are using hubspot to track rest of your site."
"LiveChat from Hubspot is simple and effective for customer interaction."
#14
HipChat
3.7
(3)
"It's been completely reliable."
"I think it's great."
"I would try and get people to use the web app."
#15
Jitsi
5.0
(2)
"Jitsi is the go to for this. Set up your own server and have students join for lectures."
"Jitsi. try it at meet.jit.si then install and run it yourself."
#16
Zoom
5.0
(2)
"I think Zoom is the go-to (it's all my company uses) in addition to Slack and Asana."
"I use and recommend Zoom. Awesome for video conferencing with large groups of people."
#17
Riot
4.5
(2)
"For secure collaboration/messaging, I use Riot (on Matrix)."
"Riot and signal look good"
#18
Zendesk Chat
4.5
(2)
"I’ve had a great experience with LiveChat and Zendesk Chat for small business websites."
"Zendesk Chat offers great features for customer support."
#19
Tox
4.5
(2)
"I recently talked via Tox (voice only) and it was flawless experience."
"How about Tox ?"
#20
Deskdingo
4.5
(2)
"Easy to use and free tier available."
"Offers a free tier with a live chat widget and impressive AI chatbot."
#21
Spark
4.5
(2)
"It's FREE! (And awesome)!"
"Is pretty nice."
#22
Tawk
4.5
(2)
"They even have a knowledge base feature where they host a website for you."
"Tawk is good but admin is confusing. Free."
#23
Discord
4.0
(2)
"Discord, supports up to 50 people."
"Discord is also functional everywhere, though has minor issues on Linux."
#24
web2chat.ai
4.0
(2)
"Web2chat.ai offers a lifetime free plan and a good pricing model compared to Intercom."
"It can be a great alternative for Intercom, Crisp.chat, Tawk, Drift, and etc."
#25
Openfire
4.0
(2)
"Is a good choice."
"How about Openfire and Spark"
#26
Cisco Jabber
3.5
(2)
"We use Cisco Jabber. Just because we have Cisco phones."
"Functionally its fine, chat, screen sharing, video."
#27
Microsoft Teams
3.5
(2)
"Microsoft Teams"
"Teams is impossible to use these days because every company in the world seems to use it, mine included."
#28
Snapengage
3.0
(2)
"Works well for small businesses and is reasonably priced."
"If we could start again we would go for Intercom."
#29
Copilot Studio
5.0
(1)
"Copilot Studio."
#30
Genesys Cloud
5.0
(1)
"Have you looked at Genesys Cloud?"
#31
MirrorFly
5.0
(1)
"I would recommend MirrorFly, Is one of the best Communication & Online Collaboration tools."
#32
Swit
5.0
(1)
"We use Swit.io, it allows us to have our chat channels, projects, drive, email and crm all in one centralized hub."
#33
Fini AI
5.0
(1)
"We are a happy user of Fini AI."
#34
Getgist
5.0
(1)
"Getgist.com is bomb."
#35
Unified Communication Software
5.0
(1)
"This software consolidates all communication streams into one place, making it incredibly convenient."
#36
Microsoft
5.0
(1)
"My organization primarily uses Microsoft Teams with its Dynamics 365 Customer Service Hub."
#37
5.0
(1)
"I use Google Meet for all my meetings and it is working for me for the last 1 year."
#38
Element
5.0
(1)
"Element offers a fully open-source platform with end-to-end encryption and no vendor lock-in."
#39
ProProfs
5.0
(1)
"ProProfs Live Chat offers robust features, including real-time monitoring, customizable greetings, and detailed analytics to enhance customer interactions."
#40
ChatGenie
5.0
(1)
"Deep integration with teams and slack for both the MSP side and your customers."
#41
AiSolutionsCanada.ca
5.0
(1)
"It uses AI to talk in real-time with your customers and knows every product, service, and FAQ on your ecom website."
#42
Sendbird
5.0
(1)
"Sendbird offers an AI chatbot plugin for WordPress that is easily configured in minutes, enhancing customer experience and automating tasks efficiently."
#43
Web2Chat
5.0
(1)
"Web2Chat.ai offers a similar interface to Intercom and includes essential features for startups."
#44
Eesel
5.0
(1)
"Eesel AI is very easy to integrate and has much better pricing options and customisation than something like zendesk’s AI tool."
#45
Freshworks
5.0
(1)
"Freshworks is nice because chat integrates well with Freshdesk."
#46
Zen Desk
5.0
(1)
"Zen desk will be your easiest bet since it integrates so well."
#47
Chatbotbuilder.ai
5.0
(1)
"It will also transfer to live human. Reach out if you need help."
#48
Perfect Wiki
5.0
(1)
"You could try Perfect Wiki. Play with ai powered chatbot on our site."
#49
CustomGPT
5.0
(1)
"I use CustomGPT and it offers great features."
#50
CustomBotz
5.0
(1)
"I also build custom chatbots with my service at CustomBotz."
#51
tawk.help
5.0
(1)
"They also have a knowledge base site, we host all our customer support pages there."
#52
Freshdesk
5.0
(1)
"Freshdesk accomplishes what you're looking for."
#53
Desku
5.0
(1)
"Desku is also amazing, if you like intercom then give desku a try also."
#54
Comm100
5.0
(1)
"Comm100 has the most features for the money"
#55
RocketChat
5.0
(1)
"We use RocketChat, fully Opensource, tons of support, tons of integrations, API is very powerful. End to End encryption, we use it on prem so there is no data or sensitive chat in the public cloud."
#56
Janitor AI
5.0
(1)
"Janitor ai is free"
#57
BigBlueButton
4.0
(1)
"Maybe install BigBlueButton on a Linux VPS or jitsi.meet."
#58
Skype for Business
4.0
(1)
"We use Skype for Business."
#59
TeamSupport
4.0
(1)
"These guys have been good in my experience!"
#60
eesel AI
4.0
(1)
"Great app that integrates with existing helpdesks to use ur knowledge bases to answer tickets."
#61
LocusChat
4.0
(1)
"LocusChat"
#62
Consolto
4.0
(1)
"Consolto has been really helpful."
#63
Talkdesk
4.0
(1)
"Talkdesk or Tidio chat"
#64
PureCloud
4.0
(1)
"Has all of that capability."
#65
QwebIRC
4.0
(1)
"Is pretty nice."
#66
Hootsuite
4.0
(1)
"Hootsuite offers a free plan with limited features, with paid plans starting at $19 per month."
#67
Buffer
4.0
(1)
"Buffer is another option that can help manage customer inquiries."
#68
Front
4.0
(1)
"Impressed that they've got both AI and people working on their chat!"
#69
Delivire
4.0
(1)
"Delivire is a great choice for an AI chatbot focused on sales."
#70
Aimdoc
4.0
(1)
"Aimdoc AI is a great tool for escalating sessions and collecting visitor info."
#71
Shopify
4.0
(1)
"Dedicated tools like Shopify and Bigcommerce work smoothly with existing systems."
#72
Bigcommerce
4.0
(1)
"Bigcommerce is also a great option for e-commerce hosting."
#73
Bitrix24
4.0
(1)
"Bitrix24 is robust and offers many features for free, though it has a difficult learning curve."
#74
Convert Box
4.0
(1)
"The interface is pretty seamless."
#75
Live Chat
4.0
(1)
"I used Live Chat for a while and really liked it. It’s a little pricey per user, but a great deal for what they offer."
#76
Drift
4.0
(1)
"Drift is a solid choice for live chat."
#77
chatso
4.0
(1)
"It performs exactly like every other live chat and it's free."
#78
Invarosoft
4.0
(1)
"Their software was really good for this and other things."
#79
AI Chatbots
4.0
(1)
"AI chatbots can automate customer support and handle simple tasks efficiently."
#80
Riot.im
4.0
(1)
"Riot.im does a great job of video calls with apps available on multiple platforms."
#81
Rocket.Chat
4.0
(1)
"Rocket.Chat is the closest I've found to an open-source Slack, and it also has built-in video and audio conferencing."
#82
Mattermost
4.0
(1)
"I've heard good things about Mattermost. It's supposed to be a self-hosted Slack."
#83
Mxie
4.0
(1)
"I'm new but like it so far the first month."
#84
Freshchat
4.0
(1)
"Freshchat provides good value for money."
#85
Ring.cx
4.0
(1)
"Ring.cx looks really cool."
#86
Apple iChat
4.0
(1)
"The MacBooks come with a built-in video camera and video conferencing software (iChat)."
#87
GoHighLevel
3.0
(1)
"Not super cheap, but quite versatile."
#88
Sametime
3.0
(1)
"Forget all of those requirements."
#89
Zulip
3.0
(1)
"Zulip is one of the most interesting open source projects, but it lacks some of the features you need."
#90
Helpscout
2.0
(1)
"Helpscout does not meet the standards set by Intercom."
#91
Gosquared
2.0
(1)
"Gosquared lacks the features that Intercom provides."
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