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r/CustomerSuccess is a subreddit with 32k members. Its distinguishing qualities are that the community is large in size, and has high activity.
Customer Success is a business strategy that focuses product development and service delivery around ensuring customers successfully achieve their goals. This subreddit is a community for customer success practitioners and leaders to share knowledge, network, and discuss the future of the customer success industry.
Popular Themes in r/CustomerSuccess
#1
Advice Requests
: "I went to an interview today..."
24 posts
#2
Pain & Anger
: "I'm getting fired, and I'm honestly relieved."
19 posts
#3
Solution Requests
: "Anyone solve the “enhancement request”‘problem pretty well yet?"
3 posts
#4
Ideas
: "(fun) What's the weirdest productivity hack in customer success you swear by?"
2 posts
#5
Opportunities
: "Who's hiring? [Monthly jobs thread]"
1 post
#6
Self-Promotion
: "Free AI toolkit I built to save time as a CSM — sharing in case it helps others"
1 post
#7
News
: "The best remote jobs in 2025 are, without a doubt, operations. This is from discussions on (self.RemoteJobs) posted by mariben9 about 4 months ago."
1 post
Popular Topics in r/CustomerSuccess
#1
Customer Success
: "When your Customer Success role turns into Customer Firefighter"
48 posts
#2
Csm
: "How much are y'all expected to travel in your Csm role?"
25 posts
#3
Cs
: "Leaving Cs after 6 years, help?"
12 posts
#4
Job
: "Just got the Job!!"
8 posts
#5
Interview
: "I went to an Interview today..."
8 posts
#6
Customer
: "Silent Customer, big churn risk - what would you do??"
8 posts
#7
Ai
: "How are you using Ai is CS?"
7 posts
#8
Career
: "Have you used a Career coach?"
6 posts
#9
Burnout
: "How are you trying to combat Burnout?"
5 posts
#10
Career Advice
: "Career Growth after CSM"
4 posts
Member Growth in r/CustomerSuccess
Yearly
+12k members(64.5%)
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