r/Zendesk is a subreddit with 6k members. The most common kinds of discussions are self-promotion and solution requests, and the community frequently discusses zendesk, ai, support, tickets, and ticket.
This sub is dedicated to learning, sharing, and connecting about Zendesk.
Popular Themes in r/Zendesk
#1
Self-Promotion
: "I built a small Chrome extension to fix the things that annoy me daily in Zendesk"
4 posts
#2
Solution Requests
: "Zendesk AI recommendation (small business)"
2 posts
#3
Pain & Anger
: "My biggest Zendesk pain-points as an Adminstrator and Data Analyst"
1 post
#4
Advice Requests
: "Need Advice on Designing a Ticket Conversation Database Schema"
1 post
Popular Topics in r/Zendesk
#1
Zendesk
: "Pulled IT off Zendesk after a year. Here's what I'd warn against if you're considering it."
345 posts
#2
Ai
: "Our Zendesk Ai bot got worse because we made the LLM do too much"
59 posts
#3
Support
: "I built a self-hosted live wallboard for Zendesk (Support + Talk)"
35 posts
#4
Tickets
32 posts
#5
Ticket
: "Ticket routing automation"
23 posts
#6
Automation
: "Ticket routing Automation"
18 posts
#7
: "zendesk Email chain quality issues"
16 posts
#8
Spam
13 posts
#9
Integration
11 posts
#10
Webinar
7 posts
Flair Used in r/Zendesk
#1
:snoo_smile: General discussion
: "Zendesk has caused extreme burnout at my tech support job"
41 posts
#2
:snoo_dealwithit: Cool tips & tricks
: "Zendesk Admin job offers"
12 posts
#3
:snoo_thoughtful: Question: AI agents
: "Help with Advanced AI Agent for Email"
9 posts
#4
:snoo_thoughtful: Question: help center
: "Zendesk Tracking - Is there a way to identify exact usernames that have viewed the Zendesk Knowledge articles"
5 posts
#5
:snoo_thoughtful: Question: Zendesk platform
: "Pivot table style report? Is it possible?"
5 posts
#6
:snoo_thoughtful: Question: messaging & live chat
: "Need help downloading Whatsapp tickets attached files"
4 posts
#7
:snoo_thoughtful: Question: AI & automation
: "Macro for CCs in Public Replies"
4 posts
#8
:snoo_dealwithit: Developer discussions
: "Error assigning multiple agents to Omnichannel Capacity Rules"
3 posts
Member Growth in r/Zendesk
Yearly
+2k members(33.9%)
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About
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Last updated: August 10, 2026