r/Zendesk is a subreddit with 6k members. The most common kinds of discussions are solution requests and self-promotion, and the community frequently discusses zendesk, ai, support, tickets, and ticket.
This sub is dedicated to learning, sharing, and connecting about Zendesk.
Popular Themes in r/Zendesk
#1
Solution Requests
: "I need to add a Chat app. Any suggestions? Is Zendesk chat any good? I am on a budget."
6 posts
#2
Self-Promotion
: "I built a small Chrome extension to fix the things that annoy me daily in Zendesk"
4 posts
#3
Advice Requests
: "Built a small Chrome extension to make Zendesk less painful – looking for feedback"
3 posts
#4
Pain & Anger
: "My biggest Zendesk pain-points as an Adminstrator and Data Analyst"
1 post
#5
Ideas
: "Support copilot idea - would you use this?"
1 post
Popular Topics in r/Zendesk
#1
Zendesk
: "Zendesk's forced anonymous verification rollout is going to break workflows for a lot of businesses"
345 posts
#2
Ai
: "Our Zendesk Ai bot got worse because we made the LLM do too much"
59 posts
#3
Support
: "I built a self-hosted live wallboard for Zendesk (Support + Talk)"
35 posts
#4
Tickets
32 posts
#5
Ticket
: "Ticket routing automation"
23 posts
#6
Automation
: "Ticket routing Automation"
18 posts
#7
: "zendesk Email chain quality issues"
16 posts
#8
Spam
13 posts
#9
Integration
: "Zendesk CRM Integration, this guide helped me improve ticket handling a lot"
11 posts
#10
Webinar
: "Free Zendesk SMB Webinar Monday (May 11)"
7 posts
Flair Used in r/Zendesk
#1
:snoo_smile: General discussion
: "Zendesk's forced anonymous verification rollout is going to break workflows for a lot of businesses"
72 posts
#2
:snoo_dealwithit: Cool tips & tricks
: "How we built an internal knowledge base our team actually uses"
25 posts
#3
:snoo_thoughtful: Question: Zendesk platform
: "Zendesk agents- do you use macros or do you mostly retype?"
18 posts
#4
:snoo_thoughtful: Question: AI agents
: "Looking for a ZD compatible AI chat bot"
16 posts
#5
:snoo_thoughtful: Question: help center
: "Using Zendesk as a KB"
12 posts
#6
:snoo_thoughtful: Question: AI & automation
: "How do Support teams investigate complex technical tickets?"
9 posts
#7
:snoo_dealwithit: Developer discussions
: "Zendesk Mailroom — my open-source Apps Script tool for mass-contacting ticket requesters got a big update"
8 posts
#8
:snoo_thoughtful: Question: messaging & live chat
: "Need help downloading Whatsapp tickets attached files"
5 posts
#9
:snoo_thoughtful: Question: voice
: "SLA for live calls"
2 posts
Member Growth in r/Zendesk
Yearly
+2k members(32.9%)
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About
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Last updated: September 7, 2026