r/helpdesk is a subreddit with 18k members. The most common kinds of discussions are advice requests and solution requests, and the community frequently discusses helpdesk, job, career, looking for, and help desk, and they frequently recommend/review helpdesk software, ticketing software, and remote access software.
A community for IT help desk, service desk, and desktop support professionals, plus anyone working their way up through a tech career. Tickets, tooling, certs, interviews, and war stories. We are not affiliated with Reddit, Inc. and this is not Reddit's official help desk, so we can't help with Reddit accounts, bans, or the app (try r/help). Not for personal device troubleshooting either (try r/techsupport).
Popular Themes in r/helpdesk
#1
Advice Requests
: "My resume isn’t getting any interviews"
48 posts
#2
Solution Requests
: "Any freelance IT people available to remote troubleshoot my network?"
10 posts
#3
Pain & Anger
: "First IT job and I am bad at it."
4 posts
#4
Self-Promotion
: "Officially signed today—moving from IT Helpdesk to Network Engineer on Monday! 🚀"
1 post
Popular Topics in r/helpdesk
#1
Helpdesk
: "Looking to get a Helpdesk job ASAP. Got my A+, 3 years customer experience and am currently studying for an IT diploma. Looking for good youtube tutorials for building a homelab."
13 posts
#2
Job
: "Looking to get a helpdesk Job ASAP. Got my A+, 3 years customer experience and am currently studying for an IT diploma. Looking for good youtube tutorials for building a homelab."
7 posts
#3
Career
: "Weekly Career & Resume Thread"
6 posts
#4
Looking For
4 posts
#5
Help Desk
3 posts
#6
Struggling
3 posts
#7
Help
2 posts
#8
Youtube
: "Looking to get a helpdesk job ASAP. Got my A+, 3 years customer experience and am currently studying for an IT diploma. Looking for good Youtube tutorials for building a homelab."
2 posts
#9
New Tab Layout
1 post
#10
Kiosk Dashboard
1 post
Products Discussed in r/helpdesk
Helpdesk Software
10 reviews
#1
Freshservice
4.5★ from 2 reviews
#2
Lansweeper
4.0★ from 1 review
#3
VisionHelpdesk
5.0★ from 1 review
Ticketing Software
6 reviews
#1
Track-IT
5.0★ from 1 review
#2
Spiceworks
4.0★ from 1 review
#3
ConnectWise
4.0★ from 1 review
Remote Access Software
3 reviews
#1
MSP Anywhere
5.0★ from 1 review
#2
Zoho Assist
3.0★ from 1 review
#3
Join.me
4.0★ from 1 review
Flair Used in r/helpdesk
#1
Career Advice
: "How the help desk affects me"
13 posts
#2
Technical
: "Update: 2 Months into my Helpdesk to Network Engr transition (I survived my first task! 😅)"
8 posts
#3
Getting Started
: "Trying to break into IT — planning my path to a first Help Desk job, sanity check?"
7 posts
#4
Rant
: "Fired... yay."
4 posts
#5
Tools & Software
: "Best helpdesk software for growing teams in 2026?"
4 posts
#6
[HIRING]
: "Anyone here interviewed with Virgin Galactic"
1 post
#7
Meta
: "Some changes around here: rules, a spam cleanup, and I need a couple more mods"
1 post
Member Growth in r/helpdesk
Yearly
+8k members(80.5%)
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About
GummySearch helps people research Reddit communities by organizing activity, growth, themes, and post-level signals into one place.
This page gives a focused view of r/helpdesk, including current member size, discussion patterns, product reviews, and related communities to explore.
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Last updated: August 9, 2026