r/helpdesk is a subreddit with 19k members. The most common kinds of discussions are advice requests and pain & anger, and the community frequently discusses help desk, it, looking for, it support, and support, and they frequently recommend/review helpdesk software, ticketing software, and remote access software.
A community for IT help desk, service desk, and desktop support professionals, plus anyone working their way up through a tech career. Tickets, tooling, certs, interviews, and war stories. We are not affiliated with Reddit, Inc. and this is not Reddit's official help desk, so we can't help with Reddit accounts, bans, or the app (try r/help). Not for personal device troubleshooting either (try r/techsupport).
Popular Themes in r/helpdesk
#1
Advice Requests
: "Trying to Find First Job"
31 posts
#2
Pain & Anger
: "I work on an insane helpdesk.. I'm genuinely losing my mind"
5 posts
#3
Solution Requests
: "Best helpdesk software for growing teams in 2026?"
2 posts
#4
Ideas
: "Any ideas?"
1 post
#5
Money Talk
: "Do people in IT Support/HelpDesk roles make a lot of money in the long run? Is it worth it to bounce around those types of roles for more $?"
1 post
#6
Opportunities
: "Customizable Platform adoption is creating ownership issues across departments"
1 post
Popular Topics in r/helpdesk
#1
Help Desk
: "Seeking advice: Recent CS grad with Sec+ and hardware experience struggling to land a Help Desk role. What am I missing?"
6 posts
#2
It
: "[FOR HIRE] CybersecurIty Student | It Support / Help Desk / Virtual Assistant | Remote or Santo Domingo | $400+ monthly"
5 posts
#3
Looking For
4 posts
#4
It Support
: "Do people in It Support/HelpDesk roles make a lot of money in the long run? Is it worth it to bounce around those types of roles for more $?"
4 posts
#5
Support
: "Do people in IT Support/HelpDesk roles make a lot of money in the long run? Is it worth it to bounce around those types of roles for more $?"
4 posts
#6
Job
: "Seeking advice: Recent CS grad with Sec+ and hardware experience struggling to land a Help Desk role. What am I missing?"
3 posts
#7
Cybersecurity
: "[FOR HIRE] Cybersecurity Student | IT Support / Help Desk / Virtual Assistant | Remote or Santo Domingo | $400+ monthly"
2 posts
#8
Msp
: "Transitioning from Msp to Internal IT"
2 posts
#9
Remote
: "[FOR HIRE] Cybersecurity Student | IT Support / Help Desk / Virtual Assistant | Remote or Santo Domingo | $400+ monthly"
2 posts
#10
Testers
2 posts
Products Discussed in r/helpdesk
Helpdesk Software
10 reviews
#1
Freshservice
4.5★ from 2 reviews
#2
Lansweeper
4.0★ from 1 review
#3
VisionHelpdesk
5.0★ from 1 review
Ticketing Software
6 reviews
#1
Track-IT
5.0★ from 1 review
#2
Spiceworks
4.0★ from 1 review
#3
ConnectWise
4.0★ from 1 review
Remote Access Software
3 reviews
#1
MSP Anywhere
5.0★ from 1 review
#2
Zoho Assist
3.0★ from 1 review
#3
Join.me
4.0★ from 1 review
Flair Used in r/helpdesk
#1
Career Advice
: "Finally landed a Tech Support job"
48 posts
#2
Getting Started
: "6 hard truths if you want to trully move up from help desk"
34 posts
#3
Technical
: "Update: 2 Months into my Helpdesk to Network Engr transition (I survived my first task! 😅)"
11 posts
#4
Tools & Software
: "Best helpdesk software for growing teams in 2026?"
10 posts
#5
Rant
: "I work on an insane helpdesk.. I'm genuinely losing my mind"
8 posts
#6
[HIRING]
: "Anyone here interviewed with Virgin Galactic"
2 posts
Member Growth in r/helpdesk
Yearly
+9k members(86.3%)
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About
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This page gives a focused view of r/helpdesk, including current member size, discussion patterns, product reviews, and related communities to explore.
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Last updated: August 25, 2026