r/helpdesk is a subreddit with 22k members. The most common kinds of discussions are advice requests, and the community frequently discusses help desk, helpdesk, job, annoying, and looking for, and they frequently recommend/review helpdesk software, ticketing software, and remote access software.
A community for IT help desk, service desk, and desktop support professionals, plus anyone working their way up through a tech career. Tickets, tooling, certs, interviews, and war stories. We are not affiliated with Reddit, Inc. and this is not Reddit's official help desk, so we can't help with Reddit accounts, bans, or the app (try r/help). Not for personal device troubleshooting either (try r/techsupport).
Popular Themes in r/helpdesk
#1
Advice Requests
: "20 y/o with Tier 1 experience struggling to get interviews. Is my resume too much?"
1 post
Popular Topics in r/helpdesk
#1
Help Desk
7 posts
#2
Helpdesk
6 posts
#3
Job
5 posts
#4
Annoying
4 posts
#5
Looking For
4 posts
#6
Remote
4 posts
#7
Resume
4 posts
#8
Struggling
: "20 y/o with Tier 1 experience Struggling to get interviews. Is my resume too much?"
4 posts
#9
It Support
3 posts
#10
Support
3 posts
Products Discussed in r/helpdesk
Helpdesk Software
10 reviews
#1
Freshservice
4.5★ from 2 reviews
#2
Lansweeper
4.0★ from 1 review
#3
VisionHelpdesk
5.0★ from 1 review
Ticketing Software
6 reviews
#1
Track-IT
5.0★ from 1 review
#2
Spiceworks
4.0★ from 1 review
#3
ConnectWise
4.0★ from 1 review
Remote Access Software
3 reviews
#1
MSP Anywhere
5.0★ from 1 review
#2
Zoho Assist
3.0★ from 1 review
#3
Join.me
4.0★ from 1 review
Flair Used in r/helpdesk
#1
Getting Started
: "I built a help desk simulator for people trying to get their first IT job. Looking for feedback from people who’ve worked a real desk."
21 posts
#2
Career Advice
: "Feeling nervous starting my IT Help Desk next week. i feel like i might fail..Any Advice?"
15 posts
#3
Technical
: "make sure it's plugged in"
8 posts
#4
Tools & Software
: "Built a free browser game for practicing Tier 1 help desk work. Would love feedback from people who actually do the job"
6 posts
#5
Rant
: "Friday Rant Thread"
3 posts
#6
Success Story
: "Welp It Happened"
1 post
Member Growth in r/helpdesk
Yearly
+11k members(99.0%)
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About
GummySearch helps people research Reddit communities by organizing activity, growth, themes, and post-level signals into one place.
This page gives a focused view of r/helpdesk, including current member size, discussion patterns, product reviews, and related communities to explore.
This data is synced periodically so insights stay current and useful for ongoing research.
Last updated: November 1, 2026