r/helpdesk is a subreddit with 18k members. The most common kinds of discussions are advice requests and solution requests, and the community frequently discusses help desk, helpdesk, resume, it, and job, and they frequently recommend/review helpdesk software, ticketing software, and remote access software.
A community for IT help desk, service desk, and desktop support professionals, plus anyone working their way up through a tech career. Tickets, tooling, certs, interviews, and war stories. We are not affiliated with Reddit, Inc. and this is not Reddit's official help desk, so we can't help with Reddit accounts, bans, or the app (try r/help). Not for personal device troubleshooting either (try r/techsupport).
Popular Themes in r/helpdesk
#1
Advice Requests
: "My resume isn’t getting any interviews"
42 posts
#2
Solution Requests
: "Reducing Repetitive IT Tickets: How to stop answering the same questions"
8 posts
#3
Pain & Anger
: "I feel like depressed Geto because of this job"
3 posts
#4
Ideas
: "Creating a new helpdesk for MSP's and Repair Techs"
1 post
Popular Topics in r/helpdesk
#1
Help Desk
: "IT Help Desk interview tomorrow"
16 posts
#2
Helpdesk
: "Struggling to get into to Helpdesk or Technical Support Engineer"
11 posts
#3
Resume
: "My Resume isn’t getting any interviews"
7 posts
#4
It
: "Reducing RepetItive It Tickets: How to stop answering the same questions"
6 posts
#5
Job
6 posts
#6
Customer Support
: "When did your team outgrow a shared inbox for Customer Support?"
5 posts
#7
Looking For
4 posts
#8
Career
4 posts
#9
Struggling
3 posts
#10
Career Advice
: "Any advice for a brand
new fellow support dude starting soon?"
2 posts
Products Discussed in r/helpdesk
Helpdesk Software
10 reviews
#1
Freshservice
4.5★ from 2 reviews
#2
Lansweeper
4.0★ from 1 review
#3
VisionHelpdesk
5.0★ from 1 review
Ticketing Software
6 reviews
#1
Track-IT
5.0★ from 1 review
#2
Spiceworks
4.0★ from 1 review
#3
ConnectWise
4.0★ from 1 review
Remote Access Software
3 reviews
#1
MSP Anywhere
5.0★ from 1 review
#2
Zoho Assist
3.0★ from 1 review
#3
Join.me
4.0★ from 1 review
Member Growth in r/helpdesk
Yearly
+8k members(78.4%)
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About
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Last updated: July 25, 2026