r/helpdesk is a subreddit with 21k members. The most common kinds of discussions are advice requests and solution requests, and the community frequently discusses help desk, helpdesk, annoying, looking for, and remote, and they frequently recommend/review helpdesk software, ticketing software, and remote access software.
A community for IT help desk, service desk, and desktop support professionals, plus anyone working their way up through a tech career. Tickets, tooling, certs, interviews, and war stories. We are not affiliated with Reddit, Inc. and this is not Reddit's official help desk, so we can't help with Reddit accounts, bans, or the app (try r/help). Not for personal device troubleshooting either (try r/techsupport).
Popular Themes in r/helpdesk
#1
Advice Requests
: "Need advice"
7 posts
#2
Solution Requests
: "Need a helpdesk simulator that allows unlimited tickets for free"
3 posts
#3
Pain & Anger
: "Management wanted me to spend 96 hours swapping USB sticks across 24 PCs. I automated myself out a week of manual labor in 3 hours."
1 post
#4
Opportunities
: "Looking for Remote IT Support / Desktop Support Opportunity"
1 post
Popular Topics in r/helpdesk
#1
Help Desk
: "Are Help Desk interviews usually like this, or did I just get unlucky?"
7 posts
#2
Helpdesk
6 posts
#3
Annoying
4 posts
#4
Looking For
4 posts
#5
Remote
4 posts
#6
Resume
: "My sister suggested to basically lie on my Resume, good advice?"
4 posts
#7
It Support
3 posts
#8
Support
3 posts
#9
Career Advice
: "Starting off a career in IT"
3 posts
#10
It Support
: "Looking for Remote It Support / Desktop Support Opportunity"
3 posts
Products Discussed in r/helpdesk
Helpdesk Software
10 reviews
#1
Freshservice
4.5★ from 2 reviews
#2
Lansweeper
4.0★ from 1 review
#3
VisionHelpdesk
5.0★ from 1 review
Ticketing Software
6 reviews
#1
Track-IT
5.0★ from 1 review
#2
Spiceworks
4.0★ from 1 review
#3
ConnectWise
4.0★ from 1 review
Remote Access Software
3 reviews
#1
MSP Anywhere
5.0★ from 1 review
#2
Zoho Assist
3.0★ from 1 review
#3
Join.me
4.0★ from 1 review
Flair Used in r/helpdesk
#1
Career Advice
: "Is it worth it?"
12 posts
#2
Technical
: "Management wanted me to spend 96 hours swapping USB sticks across 24 PCs. I automated myself out a week of manual labor in 3 hours."
10 posts
#3
Getting Started
: "Volunteer for help desk"
8 posts
#4
Tools & Software
: "Stuck in helpdesk with no foreseeable exit!"
4 posts
#5
Rant
: "Friday Rant Thread"
1 post
Member Growth in r/helpdesk
Yearly
+10k members(97.0%)
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About
GummySearch helps people research Reddit communities by organizing activity, growth, themes, and post-level signals into one place.
This page gives a focused view of r/helpdesk, including current member size, discussion patterns, product reviews, and related communities to explore.
This data is synced periodically so insights stay current and useful for ongoing research.
Last updated: October 1, 2026