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r/CustomerSuccess is a subreddit with 33k members. Its distinguishing qualities are that the community is large in size, and has high activity.
Customer Success is a business strategy that focuses product development and service delivery around ensuring customers successfully achieve their goals. This subreddit is a community for customer success practitioners and leaders to share knowledge, network, and discuss the future of the customer success industry.
Popular Themes in r/CustomerSuccess
#1
Advice Requests
: "I went to an interview today..."
24 posts
#2
Pain & Anger
: "I'm getting fired, and I'm honestly relieved."
19 posts
#3
Solution Requests
: "Anyone solve the “enhancement request”‘problem pretty well yet?"
3 posts
#4
Opportunities
: "Just got a job offer!!"
3 posts
#5
Self-Promotion
: "Free AI toolkit I built to save time as a CSM — sharing in case it helps others"
2 posts
#6
Ideas
: "(fun) What's the weirdest productivity hack in customer success you swear by?"
1 post
#7
News
: "The best remote jobs in 2025 are, without a doubt, operations. This is from discussions on (self.RemoteJobs) posted by mariben9 about 4 months ago."
1 post
Popular Topics in r/CustomerSuccess
#1
Customer Success
: "Is Customer Success changing or did I have it wrong from the beginning?"
70 posts
#2
Csm
: "Anyone else wearing way too many hats as a Csm?"
19 posts
#3
Ai
: "Is anyone else worried about their SaaS pushing “Ai agents” without thinking about the actual CX impact?"
14 posts
#4
Cs
: "Just landed my first Cs role!"
12 posts
#5
Interview
: "I went to an Interview today..."
9 posts
#6
Transition
: "Transition from CSM to Solutions Consultant"
8 posts
#7
Career
: "Have you used a Career coach?"
7 posts
#8
Job
: "Just got the Job!!"
6 posts
#9
Customer Support
5 posts
#10
Feedback
5 posts
Member Growth in r/CustomerSuccess
Yearly
+14k members(68.1%)
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