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r/CustomerSuccess is a subreddit with 29k members. Its distinguishing qualities are that the community is large in size.
Customer Success is a business strategy that focuses product development and service delivery around ensuring customers successfully achieve their goals. This subreddit is a community for customer success practitioners and leaders to share knowledge, network, and discuss the future of the customer success industry.
Popular Themes in r/CustomerSuccess
#1
Pain & Anger
: "I Got Laid Off Today and It’s Tough"
25 posts
#2
Advice Requests
: "I went to an interview today..."
21 posts
#3
Solution Requests
: "Do you think your customers get too many emails? SaaS."
3 posts
#4
Ideas
: "(fun) What's the weirdest productivity hack in customer success you swear by?"
1 post
#5
Opportunities
: "I was laid off January 13th and have been a customer success manager for 14 years. Anybody have any potential leads for job opportunities?"
1 post
#6
News
: "What's Happening Over at Gainsight?"
1 post
Popular Topics in r/CustomerSuccess
#1
Customer Success
: "When your Customer Success role turns into Customer Firefighter"
58 posts
#2
Csm
: "Is it me or is CS/the Csm role becoming a more and more unbearable role?"
21 posts
#3
Interview
: "I went to an Interview today..."
11 posts
#4
Churn
: "I saw the Churn coming, I flagged it, leadership ignored it - guess who's taking the blame..."
7 posts
#5
Feedback
7 posts
#6
Ai
: "Ai is awful…"
6 posts
#7
Csms
: "AI is awful…"
6 posts
#8
Onboarding
: "What’s your company’s Onboarding like?"
6 posts
#9
Tools
: "Any AI Tools to help me automate account configurations and testing?"
5 posts
#10
Struggling
: "I got a job! But Struggling bad"
5 posts
Member Growth in r/CustomerSuccess
Yearly
+11k members(60.2%)
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