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r/CustomerSuccess is a subreddit with 26k members. Its distinguishing qualities are that the community is large in size.
Customer Success is a business strategy that focuses product development and service delivery around ensuring customers successfully achieve their goals. This subreddit is a community for customer success practitioners and leaders to share knowledge, network, and discuss the future of the customer success industry.
Popular Themes in r/CustomerSuccess
#1
Advice Requests
: "After a decade of running this sub, I'm humbly asking for your support"
26 posts
#2
Pain & Anger
: "Does anyone else feel like half your week is consumed by meetings put on by leadership for you to explain why customers are churning when 99.9% of it is out of your control?"
21 posts
#3
Solution Requests
: "Best helpdesk for a cs team? Main focus on ease of use
"
6 posts
#4
Opportunities
: "Hiring trends in CS"
3 posts
#5
Money Talk
: "Commission rate for CSMs!!"
1 post
Popular Topics in r/CustomerSuccess
#1
Customer Success
: "Customer Success should not exist."
69 posts
#2
Csm
: "Want to move away from Csm role…"
13 posts
#3
Interview
: "Learnings from my last post & Interviewing a bunch of y'all"
12 posts
#4
Job
: "Job Seeking Tips from a Hiring Manager "
12 posts
#5
Customer
: "Customer Success in title only"
12 posts
#6
Cs
: "Cs Dead?"
9 posts
#7
Sales
: "Is customer success just Sales with a different name? "
8 posts
#8
Burnout
: "Does the cycle of Burnout and impossible expectations ever really change with Startups?"
7 posts
#9
Renewals
: "Renewals in Salesforce: A Simple Guide to Accurate NRR Calculations"
6 posts
#10
Job Search
: "5 Interviews, 2 take-home projects, an in-person presentation panel over 2 months, still no job offer!"
5 posts
Member Growth in r/CustomerSuccess
Daily
+44 members(0.2%)
Monthly
+1k members(4.5%)
Yearly
+11k members(67.0%)
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