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r/CustomerSuccess is a subreddit with 28k members. Its distinguishing qualities are that the community is large in size.
Customer Success is a business strategy that focuses product development and service delivery around ensuring customers successfully achieve their goals. This subreddit is a community for customer success practitioners and leaders to share knowledge, network, and discuss the future of the customer success industry.
Popular Themes in r/CustomerSuccess
#1
Advice Requests
: "After a decade of running this sub, I'm humbly asking for your support"
25 posts
#2
Pain & Anger
: "Does anyone else feel like half your week is consumed by meetings put on by leadership for you to explain why customers are churning when 99.9% of it is out of your control?"
24 posts
#3
Solution Requests
: "Anyone using apps like Scribe or Guidemagic.ai for creating instructions with screenshots?"
5 posts
#4
Opportunities
: "Hiring trends in CS"
2 posts
#5
Money Talk
: "Commission rate for CSMs!!"
1 post
Popular Topics in r/CustomerSuccess
#1
Customer Success
: "Customer Success should not exist."
38 posts
#2
Csm
: "Is it me or is CS/the Csm role becoming a more and more unbearable role?"
21 posts
#3
Churn
: "I saw the Churn coming, I flagged it, leadership ignored it - guess who's taking the blame..."
10 posts
#4
Cs
: "Leaving Cs after 6 years, help?"
10 posts
#5
Interview
: "Learnings from my last post & Interviewing a bunch of y'all"
9 posts
#6
Ai
: "Customer surveys and Ai"
8 posts
#7
Career
: "how do i get out of this Career?"
6 posts
#8
Transition
: "Anyone with a background in Account Executive (AE) regret Transitioning to Customer Success (CSM)?"
5 posts
#9
Tools
: "Any AI Tools to help me automate account configurations and testing?"
4 posts
#10
Salary
: "What does your Salary look like as a CSM?"
4 posts
Member Growth in r/CustomerSuccess
Yearly
+11k members(62.8%)
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