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r/CustomerSuccess is a subreddit with 30k members. Its distinguishing qualities are that the community is large in size, and has high activity.
Customer Success is a business strategy that focuses product development and service delivery around ensuring customers successfully achieve their goals. This subreddit is a community for customer success practitioners and leaders to share knowledge, network, and discuss the future of the customer success industry.
Popular Themes in r/CustomerSuccess
#1
Pain & Anger
: "I'm getting fired, and I'm honestly relieved."
22 posts
#2
Advice Requests
: "I went to an interview today..."
22 posts
#3
Solution Requests
: "Anyone solve the “enhancement request”‘problem pretty well yet?"
3 posts
#4
Ideas
: "(fun) What's the weirdest productivity hack in customer success you swear by?"
2 posts
#5
Opportunities
: "Who's hiring? [Monthly jobs thread]"
1 post
#6
News
: "The best remote jobs in 2025 are, without a doubt, operations. This is from discussions on (self.RemoteJobs) posted by mariben9 about 4 months ago."
1 post
Popular Topics in r/CustomerSuccess
#1
Customer Success
: "When your Customer Success role turns into Customer Firefighter"
60 posts
#2
Csm
: "Is it me or is CS/the Csm role becoming a more and more unbearable role?"
25 posts
#3
Interview
: "I went to an Interview today..."
11 posts
#4
Customer
: "How are you using AI is CS?"
9 posts
#5
Ai
: "How are you using Ai is CS?"
8 posts
#6
Cs
: "Leaving Cs after 6 years, help?"
8 posts
#7
Career
: "Have you used a Career coach?"
7 posts
#8
Churn
: "I saw the Churn coming, I flagged it, leadership ignored it - guess who's taking the blame..."
6 posts
#9
Customer Support
6 posts
#10
Feedback
6 posts
Member Growth in r/CustomerSuccess
Yearly
+11k members(60.0%)
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