r/CustomerSuccess is a subreddit with 57k members. The most common kinds of discussions are advice requests and solution requests, and the community frequently discusses struggling, customer success, cs, looking for job, and tools, and they frequently recommend/review chat software, ticketing system, and ticketing.
Customer Success is a business strategy that focuses product development and service delivery around ensuring customers successfully achieve their goals. This subreddit is a community for customer success practitioners and leaders to share knowledge, network, and discuss the future of the customer success industry.
Popular Themes in r/CustomerSuccess
#1
Advice Requests
: "Looking for helpful resources to improve my QBRs. I cringe at the thought of them."
9 posts
#2
Solution Requests
: "Customer Success Platforms and Customer Realized Value"
2 posts
#3
Pain & Anger
: "Anyone else expected to manage more accounts because the company isn't backfilling?"
2 posts
#4
Ideas
: "How Chatbot will help to improve customer communition, any ideas how it can help on this case?"
1 post
Popular Topics in r/CustomerSuccess
#1
Struggling
15 posts
#2
Customer Success
: "Customer Success Platforms and Customer Realized Value"
14 posts
#3
Cs
8 posts
#4
Looking For Job
7 posts
#5
Tools
5 posts
#6
Interviews
4 posts
#7
Tired
4 posts
#8
Customers
2 posts
#9
Role
2 posts
#10
2 posts
Products Discussed in r/CustomerSuccess
Chat Software
31 reviews
#1
Intercom
3.8★ from 6 reviews
#2
Nextiva
4.7★ from 3 reviews
#3
LiveChat
4.0★ from 2 reviews
Ticketing System
8 reviews
#1
BoldDesk
4.0★ from 2 reviews
#2
Thena.ai
5.0★ from 1 review
#3
Freshdesk
4.0★ from 1 review
Ticketing
5 reviews
#1
Call Center Studio
4.0★ from 1 review
#2
AnnounceKit
4.0★ from 1 review
#3
Zoho Desk
4.0★ from 1 review
Flair Used in r/CustomerSuccess
#1
Discussion
: "Anyone else expected to manage more accounts because the company isn't backfilling?"
16 posts
#2
Career Advice
: "Idk but I lost motivation in corporate and climbing up in my career"
11 posts
#3
Question
: "Customer Success people using ChatGPT/Claude - do you save the workflows that actually work?"
7 posts
#4
Technology
: "Do you ever fix bugs or ship requested features yourself?"
1 post
Member Growth in r/CustomerSuccess
Yearly
+19k members(49.6%)
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About
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Last updated: November 3, 2026