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r/CustomerSuccess is a subreddit with 35k members. Its distinguishing qualities are that the community is large in size, and has high activity.
Customer Success is a business strategy that focuses product development and service delivery around ensuring customers successfully achieve their goals. This subreddit is a community for customer success practitioners and leaders to share knowledge, network, and discuss the future of the customer success industry.
Popular Themes in r/CustomerSuccess
#1
Advice Requests
: "An honest review of Privyr CRM (from a realtor)"
19 posts
#2
Pain & Anger
: "CEO asked 'how did we not see this coming?' I had no answer."
17 posts
#3
Solution Requests
: "Anyone solve the “enhancement request”‘problem pretty well yet?"
8 posts
#4
Opportunities
: "How many of you here think the idea of working from 40 hours a week, until we reach the age of 65 is just a trap?"
4 posts
#5
Self-Promotion
: "Free AI toolkit I built to save time as a CSM — sharing in case it helps others"
1 post
#6
News
: "The best remote jobs in 2025 are, without a doubt, operations. This is from discussions on (self.RemoteJobs) posted by mariben9 about 4 months ago."
1 post
Popular Topics in r/CustomerSuccess
#1
Customer Success
: "When the ‘Customer Success Part Feels Like an Afterthought"
49 posts
#2
Cs
: "No one wants a non-technical CsM anymore."
16 posts
#3
Customer
: "The Customer was happy on every call, then they churned"
16 posts
#4
Ai
: "Is anyone else worried about their SaaS pushing “Ai agents” without thinking about the actual CX impact?"
14 posts
#5
Interview
: "In the Interview, I was asked to sell a pen, even though the job post was for an operation intern LOL."
11 posts
#6
Csm
: "Anyone else wearing way too many hats as a Csm?"
9 posts
#7
Onboarding
: "Why do so many SaaS customers leave right after Onboarding?"
8 posts
#8
Job
: "Job roles to transition out of CSM?"
7 posts
#9
Customer Onboarding
: "Best SaaS Customer Onboarding best practices to improve retention."
7 posts
#10
Career
: "Have you used a Career coach?"
6 posts
Member Growth in r/CustomerSuccess
Yearly
+15k members(71.1%)
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